Essential Communication and Writing Skills for Supervisors and Managers Training

Description

Join us and you’ll learn how to tailor both the content of your message and the form of delivery to cover the full spectrum of preferences of direct reports, colleagues, board members and other stakeholders. Not that long ago, you could more or less stay in the comfort zone of a single communication style or preference. Not so today. That’s why we developed this seminar—to teach managers and supervisors how to connect confident speaking skills with effective writing skills to convey their message with authority, power and credibility, no matter what the situation.

Participant Will Learn

How to present and sell your ideas up and down the organizational ladder
How to speak up for what you believe without sounding confrontational
How to develop a keen awareness of situations and people’s needs
How to engage employees in virtual presentations and meetings, And much more!

Training Topics

Getting started: You as a successful manager, communicator and leader

Speak it—or write it? Why you must clarify your intention before you decide
Writing to gain the upper hand across all organizational levels: Best practices for leaders
Face-to-face vs. telephone vs. e-mail: Choose well and half the battle is over
Avoid e-mail pitfalls: Consider your words carefully!
How to turn a paper into a presentation—5 simple steps
Inspire, influence, motivate: Show your leadership capacity with these presentation tips

Challenge 1: How to use your influence to win the support of decision makers

How to write a compelling business case that can be converted into a verbal proposal
The most effective ways to win support for any idea, project or innovation
Monroe’s Motivated Sequence—a 5-step formula for organizing a successful argument
Strategies for pitching your idea before a live audience of 1 or 100

Challenge 2: How to communicate change in a way that eases fear, minimizes resistance and gets everyone on board

Understanding the reasons people resist change
Do’s and don’ts of breaking the news, whether written or verbal
How to involve employees and turn them into advocates
The secret to overcoming objections? Communication—lots of it
Communicating change: What every manager must understand about e-mail, face-to-face, one-on-one and live group meetings

Challenge 3: How to display confidence and authority on employee issues up and down the organizational hierarchy

From revealing clothing to a crummy attitude … how to broach an uncomfortable subject with an employee
What many managers fail to do in one-on-one coaching, counseling and discipline meetings
E-mail is the easiest way to document a problem—or recognize a job well done—but is it the best?
Criticism: Understand when to deliver it to your entire team and when one-on-one is best
Giving credit where credit is due: What medium is best when your team deserves high praise?
Getting pushback? How to explain or defend your actions without sounding defensive

Challenge 4: How to communicate persuasively with all parties, internal and external, in your role as hiring manager

How do you document and present your staffing case to management? In dollar signs, of course
Writing legally correct, action-oriented job descriptions that candidates can visualize themselves doing
Social media recruiting—rules you need to know
What role e-mail should play in the communication process and what to avoid
Selling top candidates on you, your job opening and your company—on the phone and face-to-face
Documentation is the key to a smooth selection process

Challenge 5: Presenting “state of the department” summaries and updates

3 components of an effective status report
Different audiences have different needs—how not to overload or under-inform
Key factors management will want to see when assessing your department’s health and performance
5 ways to deliver a status report—whether to higher-ups or employees
The rule for compiling a written summary: Keep it short and simple

Challenge 6: How to communicate in a cross-cultural, multigenerational workplace with diverse expectations

3 simple ways to communicate with people with different values, beliefs and backgrounds
Why understanding cultural differences is crucial to your long-term success
What you cannot assume about people from various cultures
Common communication mistakes managers make in today’s cross-cultural, multigenerational workplace and how to avoid them
Tips for communicating with every generation

Challenge 7: How to deliver information with clarity and composure in a virtual environment

Preparing to go on-air: 5 basic rules that always apply
How to deliver your message with strength and impact
Incorporating slides, visuals, photos and written materials
The 5 worst mistakes in virtual presentations and meetings
Interactive moments you can easily add in to boost audience participation
Deciding how to manage questions, comments and follow-up messages—virtually, by e-mail or in person

Challenge 8: How to break down barriers and work with people in different functional areas

What information needs to be communicated—and how? When sending e-mails or talking by phone just won’t do it
Tips on choosing whom to include on different types of messages
Tools for keeping everyone up to date on projects and deadlines
How to get through to others who have very different communication styles
Why interdepartmental communication is so poor and how to improve the flow

Putting it all together

Fulfilling your communication responsibilities: What goals are most important to you?
Recognize the areas you need to focus on and strengthen
Assess roadblocks you may encounter and be prepared with your best response
Define your own “Communication in Action” plan that will give you the edge in any situation

_____________________________________________________________________________________________________________________

Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
Harga dilampirkan di Brosur Penawaran

______________________________________________________________________________________________________________________

Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Essential Communication and Writing Skills for Supervisors and Managers Training