Management Skills for New Managers and Supervisors

Training Management Skills for New Managers and Supervisors

Course topics include

• How to grow as a manager
• Defining your role and new responsibilities
• Motivating and engaging your team
• Communicating effectively with different personalities in your team
• Asserting yourself as a new manager
• How to handle difficult situations

 

Who should attend?

• New managers, team leaders, or anyone with staff reporting to them
• People managers in their role less than 5 years

Course Outline

Your new role and responsibilities

• What makes a great manager?
• The transition to your new role
• Building on your current strengths
• Establishing your credibility from the start
• What you should no longer be doing

 

Managing and motivating people for improved performance

• Developing an effective people management style that works for you
• Setting team goals and roles, and allocating tasks
• Setting expectations for your direct reports
• Understanding what motivates different personalities
• Leading by example to gain commitment
• Developing people to realise their individual potential
• Engaging your team and recognising achievements
• The benefits and challenges of delegation
• Turning around poor performers

 

Developing your communication style

• Opening the lines of communication with and amongst your team
• Matching your communication style to the needs of individual team members
• Staying connected with your team
• What to tell your team and what not
• The importance of face-to-face communication
• Tackling those difficult conversations
• The art of giving constructive feedback in a positive manner
• Developing your listening skills
• Understanding what can cause misunderstandings and disengagement

 

Using assertiveness to manage difficult situations as a new manager

• Projecting confidence and assertiveness in your role
• Handling conflict within the team
• Dealing with resistance from previous peers
• Protecting your team from unreasonable external pressure
• Dealing with disciplinary issues – some key rules to get you started
• Picking your battles – knowing when to take action

 

Managing your growing workload

• What to do when you are being pulled in multiple directions?
• Techniques for coping with a large and growing workload
• How to prioritise and focus on your core KPIs
• Setting time aside for people management
• Using meetings effectively to achieve progress
• How to delegate and still achieve results
• Minimising disruptions and reducing time spent reacting

 

How to avoid committing common management mistakes

• What are the main causes of management failure?
• Common pitfalls to avoid as a new manager
• Understanding what works for you and your team
• Building up your team’s abilities rather than trying to do everything yourself
• Letting go of tasks

 

Continuing to grow as a manager

• Defining success as a manager: group discussion
• Taking a proactive approach to your own professional development
• Core management skills to focus on next
• Spotting opportunities for growth in your role
• What could hold you back?