Internal Customer Service

At the completion of this module, participants will be able to:

• Provide better service to their internal customers to impact their external customers
• Gain a clear picture of the internal service relationships in their position
• Analyze the expectations of their internal customers
• Apply elements of superior internal customer service

PARTICIPANT

• Customer Service
• Semua pihak yang ingin meningkatkan pengetahuan seputar Internal Customer Service.
  

COURSE OUTLINE

• Conflict Resolution— Brings people together who have been separated by their differences.
• Adaptability— Open-minded. Demonstrates flexibility when faced with changes at work.
• Attitude— Maintains a friendly, positive, and enthusiastic outlook.
• Professionalism— Projects an image of maturity and integrity that creates credibility.
• Stress Management— Differentiates between positive and negative stress. Maintains a balanced attitude.
• Interpersonal Skills— Displays a consistent ability to build solid relationships inside and outside the organization.
• Change Management— Seeks opportunities to redirect self, others, and the organization to achieve results.
• Customer Experience—Leverages positive experiences to create customer loyalty and long-term relationships.

TRAINING METHOD

Lecturing, participative discussion, and case study.

 

Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour.
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan).
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang.
4. Harga dilampirkan di Brosur Penawaran.

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.