Training Conflict Resolution

Description

Duration: 1 day.

This is a highly practical one-day course which will address the many aspects of conflict and how best to resolve it. This workshop has been specifically designed to give you an opportunity to learn and test a range of models and techniques to help recognise, manage and resolve conflict in the workplace.

Is it right for me?

Designed and suitable for anyone who wishes to enhance their skills in conflict management and resolution. If you are in a role that brings you into contact with other teams or departments, or if you manage individuals where conflict can be an issue, this course is suitable for you.

What will I learn?

By the end of this course you will be able to:

Understand the nature of conflict
Manage conflict appropriately, professionally and most of all confidently
Use a number of conflict management techniques to suit a range of situations
Avoid the negative impact of conflict and work towards compromise and resolution

Pre-course Activity

Participants will be asked to prepare for the course by identifying real work conflict issues they are involved in. They will then use these examples to apply the techniques and skills learnt on the day to plan and rehearse how best to work towards a resolution.

What will it cover?

Raise your Awareness of Conflict

Why is conflict on the increase?
Identifying the four most common sources and levels of conflict
Explore the belief/behaviour cycle that can underpin conflict

Understanding Conflict Situations

Master your own emotions in a conflict situation
How to analyse the conflict so it is clear and easy to understand
Emphasise what you agree on and what you do not agree on

The Power of Open and Honest Communications when Conflict Arises

The key interpersonal skills for resolving conflict
Listen without judgment and ask focused questions
Simple ideas for resolving conflict
Understand the impact of body language

Techniques and Tactics for Managing Conflict

Employ a systematic approach to solve conflicts
The five key conflict handling strategies
Follow a positive strategy for conflict resolution
Emphasise a win/win strategy

How to Manage Conflict Escalation

The impact of aggressive behaviour
Dealing with aggressive and negative behaviour
Responding to personal criticism and entrenched behaviour
Non-threatening ways to highlight the consequences of escalation

Application Planning

Develop an action plan to apply in your workplace

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Training Conflict Resolution