Training Effective Professional Communications & Administrative Skills

Training Effective Professional Communications & Administrative Skills

Objectives

Upon completion of this training program, the participants should be able to:

1. Understand the need of self-enhancement and practice the skills in daily aspects
2. Improve relationship with other employees from different departments and levels of hierarchy
3. Provide the right customer interaction

Outline

1. Understanding the Professional Communication Skills & It’s importance

• Via telephone, walk-in, emails, messages, notes and other mode of communications

2. Expectations vs. Reality

• Effective Listening Skills

3. Handling Customers of all Sorts

• Styles and Characteristics of customers
• The appropriate approach
• Dealing with challenges
• Mirror and it’s power

4. Professional Presence

• Body language and professional image

5. Telephone Skills & Message Transferring Attributes

• Attentive listening skills
• When, Where, What, Why and How Techniques

6. Administrative Enhancement Skills

• The superior’s instructions and ‘expectations’
• Front Desk’s ambassador role
• Effective Filing techniques and importance of retrieving accurate data

7. Protocols of Minute taking

• Professional points equals to importance points
• Producing accurate minutes of meeting
• Circulation and Importance

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
4. Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.