Communication / Dealing with Others and Projecting the Positive Attitude

Communication and Dealing with Others & Projecting the Positive Attitude

Audience:

This program is designed for those who feel that they need to improve their communication skills to be able to communicate more effectively and more easily with the people they deal with at work and outside work.

Objectives:

By the end of this Training Workshop, each participant will be able to:

• Analyze the basic principles underlying perception and human behavior.
• Compare one-way versus two-way communication and analyze the verbal and non-verbal components of the communication process.
• Identify their personal listening styles and cite different approaches to improve their listening skills.
• Role-play different personality types and identifies effective ways to deal with them.
• Apply assertiveness skills in personal and professional situations.
• Demonstrate how to deliver constructive feedback.

Course Outline:

1. Perception and Human Behavior

• The Significance of Perception in human Relationship
• The Process of Dealing with Difference

2. The Process of Verbal Communication

• Definitions and barriers
• The Power of voice and tone of voice
• One-way versus two-way Communication
• Asking effective questions

3. The Importance of Listening

• Tips to improve Listening Skills
• Self assessment

4. Non verbal Communication guides

• Culture differences
• Understanding body-language

5. Dealing with Different Personalities and Difficult People

• Ways to Cultivate Relationship and Resolve Conflict
• Basic Assumption about Assertiveness

6. Assertiveness

• What is assertiveness
• When to be assertive
• How to be assertive
• Advantages of being assertive
• Difference between assertiveness, aggressive and passive behavior

7. Feedback

• Giving positive feedback
• Receiving feedback

Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
4. Harga dilampirkan di Brosur Penawaran

Untuk daerah luar Kota Yogyakarta Harga Menyesuaikan.

Hotel Pilihan (Sementara) Bisa Menyesuaikan sesuai Kesepakatan.

1. Hotel Ibis Malioboro, Yogyakarta
2. Hotel Ibis, Solo
3. Hotel Ibis Simpang Lima Semarang
4. Hotel Fave, Balikpapan
5. The Santosa Villa and Resort, Lombok
6. Hotel Nagoya Plaza, Batam
7. Hotel Gino Ferruci, Bandung
8. Hotel Fave Pasar baru Jakarta, Jakarta
9. Hotel Santika Kuta, Bali
10. Hotel Aston, Manado
11. Hotel Santika Pandegiling, Surabaya

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.