EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT

The continuous existence of any company is dependant on the acceptance of its product and/or  services by its customers. Hence organizations must focus on developing customers’ loyalty.

At the end of the course, the participants will:

 Develop strategies for building customer’s loyalty for its products and/or service

 Set and maintain quality service delivery standards.

 Have an understanding of skills needed for delivering excellent customer service.

o What does great service look like and feel like?

o Sharing our own experiences of good and bad service

o Responsibility for customer service

o Stepping into your customers’ shoes

o Customer contact model and service standards

o Creating lasting first impressions

o Building and maintaining rapport

o Using positive language and tone of voice

o Questioning

o Active listening – including taking notes

o Summarising

o Identifying challenging customer requests

o Responding to challenging customer requests assertively

o Turning disappointment into delight

o Identifying the nature of customer complaints

o Responding to customer complaints

o Introducing colleagues to resolve customer service issue

Managers that oversees service delivery points, Middle level Managers and Customer Service Representatives

Duration: 2 Days

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
4. Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.