Leadership Skills For Supervisors & Front-Line Managers

Who Should Attend

The curriculum is recommended to anyone who currently supervises employees or manages team performance:

• Department supervisors in business and government
• Office managers and business administrators
• Team leaders, branch managers and regional supervisors
• Plant and production managers and front-line managers
• HR, organizational training and industrial relations specialists
• Previous participants in supervisory and leadership training programs who want a ‘next step’ program

Leadership Learning Outcomes

1. Improve Your Personal Leadership Style
2. Introduce new Coaching Techniques
3. Use powerful Goal Setting & Time Management strategies
4. Delegate effectively to boost staff productivity
5. Learn Conflict Resolution approaches to manage difficult situations
6. Provide Professional Performance Feedback to staff
7. Understand Management Ethics to advance your career

What You Will Learn

1. Seven Applied Leadership Skills you can use every day
2. Using new leadership styles: discover your optimal communication style using the Personal Style Inventory Indicator
3. Effective team motivation: how to motivate others who have different strengths and personality styles
4. Goal setting and time management to effectively set priorities
5. New coaching techniques: how to mentor each team member for success
6. Handling difficult employees: common warning signs and what to avoid
7. Managing four generations of workers: how to manage different age and experience levels to build productivity
8. Delegation techniques to set consistent goals for your team
9. Morale, productivity and attitude: engaging and training your staff to improve their own performance
10. Provide constructive, ethical feedback that will enhance employee performance

Program Content

1. Leadership Communication Styles

Understanding Your Leadership Style: Your Personal Style Inventory (PSI)

• PSI tool – How does your style impact team performance?
• How does this “translate” in managing performance?
• The potential strengths of different leadership styles

Your Workforce Make-up: Managing 4 Generations

• The four generations and how they accept your leadership
• What each generation values, believes, and the messages they send

Goal Setting and Managing Time

• The supervisor/manager’s role in setting goals and achieving them
• Prioritizing work
• Time management strategies
• Identifying opportunities to add value

2. Coaching and Delegating Strategies

Coaching and Communicating Effectively with Staff

• Key elements of effective listening
• Managing emotional ‘hot buttons’
• Face-to-face meetings: advantages and difficulties
• Practising your nonverbal style

Coaching to Improve Performance

• Five essential steps in coaching success
• When and how to coach
  • Difficult employee issues – common warning signs, what to do and what to avoid

How to Delegate to Achieve Higher Productivity

• Learning to let go and empower others
• Effective delegation techniques
• Tips on how to engage your team
• Involving your staff in setting parameters and timeframes

3. Managing Difficult Situations

Management Ethics: Their Importance in Your Workplace

• A framework for managing typical ethical issues at work
• Forces involved with ethical behaviour
• Ethics, communication and feedback

Resolving Disagreements or Conflict

• Managing the tough stuff
• Challenging employees to be accountable
• Steps in dealing with disagreements/conflict
  – corrective not punitive action
  – counsel & coach before discipline
• Where do we “go” when it doesn’t work

Providing Constructive Performance Feedback

• Planning for feedback that is accepted by staff – having a positive attitude helps
• Pitfalls to avoid
• How to start the discussion, keep it on target, and reach a successful outcome
• Documentation and employee action plans

 

Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
4. Harga dilampirkan di Brosur Penawaran

Untuk daerah luar Kota Yogyakarta Harga Menyesuaikan.

Hotel Pilihan (Sementara) Bisa Menyesuaikan sesuai Kesepakatan.

1. Hotel Ibis Malioboro, Yogyakarta
2. Hotel Ibis, Solo
3. Hotel Ibis Simpang Lima Semarang
4. Hotel Fave, Balikpapan
5. The Santosa Villa and Resort, Lombok
6. Hotel Nagoya Plaza, Batam
7. Hotel Gino Ferruci, Bandung
8. Hotel Fave Pasar baru Jakarta, Jakarta
9. Hotel Santika Kuta, Bali
10. Hotel Aston, Manado
11. Hotel Santika Pandegiling, Surabaya

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.