Mastering the Art of Office Administration

Course Objectives

Learn how to self-manage to become more effective and efficient
Practise assertive verbal and non-verbal communication for best results
Explore ways to negotiate effectively using listening and questioning skills
Understand the importance of professional presence on the job
Identify ways to manage the performance of administrative staff and to manage your boss
Master techniques to plan and manage workload effectively and achieve objectives
Understand and apply time management and prioritisation techniques effectively
Familiarity with different methods of filing, their advantages and disadvantages
Learn how to recognise and manage conflict to achieve greater productivity
Develop problem-solving skills to increase your effectiveness and value in your team.

Who Should Attend:

Administrators
Office Managers
Secretaries & Personal Assistants
Administrative Personnel

What will you gain?

By the end of this course you will be able to:

Gain practical skills and knowledge to improve the overall administration within your office, or organisation
Understand what makes a good administrator
Plan and prioritise time and activities
Deal successfully with colleagues and customers.

Course Content

Getting Organised (I)
- Dealing with Email
- Managing Electronic Files
- Keeping Track of the Paper Trail
- Making the Most of Voice Mail
Getting Organised (II)
- Keeping Your Workspace Organised
- Using a To-Do Book
- The Extra Mile: Adding Project Management Techniques to Your Toolbox
Managing Time
Getting It All Done On Time
Special Tasks
Verbal Communication Skills
Non-Verbal Communication Skills
Empowering Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
The Team of Two
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload.

Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
Harga dilampirkan di Brosur Penawaran

Untuk daerah luar Kota Yogyakarta Harga Menyesuaikan.

Hotel Pilihan (Sementara) Bisa Menyesuaikan sesuai Kesepakatan.

Hotel Ibis Malioboro, Yogyakarta
Hotel Ibis, Solo
Hotel Ibis Simpang Lima Semarang
Hotel Fave, Balikpapan
The Santosa Villa and Resort, Lombok
Hotel Nagoya Plaza, Batam
Hotel Gino Ferruci, Bandung
Hotel Fave Pasar baru Jakarta, Jakarta
Hotel Santika Kuta, Bali
Hotel Aston, Manado
Hotel Santika Pandegiling, Surabaya

______________________________________________________________________________________________________________________

Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Mastering the Art of Office Administration