Negotiation and Conflict Management Training

Pelatihan Negotiation and Conflict Management

Programme Objective

You will learn how to:

• Conduct principled negotiations that result in wise agreements
• Incorporate a process approach to your negotiation set
• Formulate communication strategies based on various situations
• Develop a confident negotiation style to deflect tough tactics
• Apply practical psychological principles to negotiate effectively
• Enhance your negotiation skills by applying good practices in real-world settings

 

Who Should Attend

• Anyone responsible for negotiating the best possible terms of an agreement in public and private sectors and those negotiating resources and deliverables in a project environment

Course Content

Defining the Negotiation Environment

• The impact of culture on effective negotiation
• The range of negotiation styles and practices
• Managing an effective negotiation environment
• Differentiating win/win from win/loose
• Defining a wise agreement

The psychology of Successful Negotiation – Applying Motivation Best Practices

• Assessing the communication profile of negotiating parties
• The impact of beliefs and values
• Creating and adjusting based on SWOT analysis
• Creating Emotional Intelligence  (EI)
• Multiple Intelligence (MI) and communication filters
• Analyzing communication strengths and challenges

The psychology of Successful Negotiation – Listening Actively for Effective Negotiation

• Developing rapport
• Drafting an iterative negotiation plan
• Mapping MI and EI to improve communication
• Recognising and valuing diversity in others

Dealing with Tough Negotiations – Common Tough Tactics

• Intimidation, games and tactics
• Countering moves of classic manipulators
• Challenging conventional wisdom on tough tactic effectiveness
• Dealing with Tough Negotiations – Common Tough Tactics

Dealing with Tough Negotiations – Principled Responses to Tough Tactics

• Negotiation tactics for effective outcomes
• Revealing unprincipled moves and motivations
• Countering the win/lose mind set
• Managing emotional pressures

Powering Up Principled Negotiation – What is Principled Negotiation?

• Elements of principled negotiation
• The 5 step negotiation process model
• Payoffs of principled negotiation

Powering Up Principled Negotiation – Standards for Principled Negotiation

• Baseline negotiation standards
• Building a wise agreement
• Efficient and ethical; negotiation approaches

Planning Wise Negotiation Outcomes – The Components of a Negotiation Plan

• Structuring positional analysis with the Johari window
• Clarifying potential outcomes
• Tailoring your situational approach

Planning Wise Negotiation Outcomes – Forming a Negotiation Preparation Plan

• Successful negotiation Planning
• Balancing plan components
• Crafting a negotiation plan
• Testing plan feasibility
• Future-proofing your plan

Planning Wise Negotiation Outcomes – Setting the Stage for Successful Negotiation

• Logistics for successful outcomes
• Anticipating logistical power plays
• Building psychological readiness
• Physical fitness for negotiation success

Managing the Negotiation – Conducting a Principled Negotiation

• Recognizing hidden agendas
• Making the most of start and stop signals
• Knowing when to Agree, Bargain, Control or Delay (ABCD)
• Gaining collaboration and support
• Sustaining positive momentum

Planning Wise Negotiation Outcomes – Informal and Informal Negotiation

• Distinguishing water cooler vs. boardroom strategies
• Choosing when, when not, to formalize
• Gauging the best way to close the deal

Applying Your Skills in an Authentic Environment – Developing Agile Strategies

• Moving from one-to-one to inter-team negotiation
• Deploying an iterative process
• Conducting matrix problem solving

Applying Your Skills in an Authentic Environment – Best Practices of Principled Negotiation

• Arriving at wise agreements
• Creating efficacy in the negotiation process
• Delivering ongoing value through positive relationships and reduced stress

Conflict Management Using Principled Negotiation

• 10 steps to handle conflict
• Identify sources of conflict
• Working through conflict

Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour.
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan).
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang.
4. Harga dilampirkan di Brosur Penawaran.

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.