PROFESSIONAL SKILLS FOR EXECUTIVE SECRETARIES AND PA’S

WHAT THIS COURSE CAN DO FOR YOU…

•    Develop a highly professional image and attitude
•    Grow your interpersonal relationships by communicating clearly and concisely
•    Understand cultural and communication barriers and how to overcome them
•    Manage time to improve efficiency
•    Exceed client’s needs and expectations
•    Help create systems that streamline processes and improve record maintenance and filing
•    Arrange all travel arrangements and itineraries
•    Ensure that you take ownership of yourself, your job and your future

TARGET AUDIENCE

This workshop is aimed at all those who are required to be highly efficient and effective in a demanding executive secretarial role where confidentiality and commitment is essential. It is suited to all persons in administration in commercial or non-commercial organisations where they are required to work effectively with others as a member of a team to foster and maintain sound working relationships. The working environment demands the individual to be organised, use thinking skills and communication skills to solve problems in an efficient and effective manner.

COURSE CONTENT

Developing a Professional Approach
•    First impressions – lasting impressions
•    Projecting a positive image and attitude
•    Understanding your role and your unique work environment
•    Proactive vs. reactive behaviour – attitude and accountability
•    Reliability, getting it right the first time
•    Consistency and dependability
•    Issues of confidentiality

Effective Business Communication Skills
•    Become a professional communicator
•    Overcoming barriers to communication
•    Establishing and maintaining effective business relationships
•    Improving listening skills – understand what you have heard
•    Understanding your manager/s and your own personality type
•    Managing conflict effectively
•    Becoming a successful team player – working together

Managing Time for Improved Efficiency
•    Apply the Time Management Matrix – urgency and importance
•    Coordinating busy schedules – managing your own and other people’s time
•    Balancing the demands of more than one manager
•    Using and maintaining an effective diary system
•    Create a prioritized ‘to-do’ list according to difficulty and time frame
•    Responsiveness, promptness – a sense of urgency
•    Meeting deadlines, feedback and follow-up

Service Excellence for Internal and External Clients
•    Adopting a professional approach to clients
•    The concept of courtesy – building customer relationships
•    It’s all about people – client needs and expectations
•    Measuring client service – setting standards
•    Positive and professional telephone language
•    Wow! Service – Going the Extra Mile

Organising Business Travel Arrangements
•    Organising travel bookings – flights, car hire and accommodation
•    Confirming travel  arrangements and changing plans if required
•    Checklists and travel itineraries
•    Processing expense claim documentation after travel
•    Filing systems for easy referencing

Maintaining Files and Records
• Organising and establishing efficient systems
• Understanding and utilising effective manual and electronic filing and storage systems
• Document tracking
• Keeping up-to-date with current filing trends

Taking Ownership of Yourself, Your Job and Your Future
• Delegated tasks: taking ownership
• Motivation
• Set personal goals for improvement – Personal Action Plan

 

Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
4. Harga dilampirkan di Brosur Penawaran

Untuk daerah luar Kota Yogyakarta Harga Menyesuaikan.

Hotel Pilihan (Sementara) Bisa Menyesuaikan sesuai Kesepakatan.

1. Hotel Ibis Malioboro, Yogyakarta
2. Hotel Ibis, Solo
3. Hotel Ibis Simpang Lima Semarang
4. Hotel Fave, Balikpapan
5. The Santosa Villa and Resort, Lombok
6. Hotel Nagoya Plaza, Batam
7. Hotel Gino Ferruci, Bandung
8. Hotel Fave Pasar baru Jakarta, Jakarta
9. Hotel Santika Kuta, Bali
10. Hotel Aston, Manado
11. Hotel Santika Pandegiling, Surabaya

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.