Handling Difficult Colleagues and Customers Training Who should attend? Executives and managers who deal with many colleagues and clients. Benefits […]
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Coaching, Counselling and Mentoring
Coaching, Counselling and Mentoring Training Who should attend? Managers, office managers, supervisors and team leaders. Benefits Coach colleagues with greater […]
SERVICE EXCELLENCE FOR CALL CENTRE AGENTS
SERVICE EXCELLENCE FOR CALL CENTRE AGENTS COURSE OUTLINE Service Excellence in the Call Centre It’s all about people – customer […]
COMMUNICATION INTELLIGENCE
COMMUNICATION INTELLIGENCE INTRODUCTION Communication is the cornerstone of all our interpersonal relationships and the foundation of all areas of effectiveness […]
NEGOTIATING FOR RESULTS
NEGOTIATING FOR RESULTS WHAT THIS COURSE CAN DO FOR YOU… Understanding the need for negotiation skills in business Identifying the […]
PERFECT PRESENTATION SKILLS
PERFECT PRESENTATION SKILLS WHAT THIS COURSE CAN DO FOR YOU… Understanding the characteristics of a good presenter Overcoming the “Fear […]
QUALITY CUSTOMER SERVICE
QUALITY CUSTOMER SERVICE WHAT THIS COURSE CAN DO FOR YOU… Defining good service Adapting a professional approach to clients Communicating […]