The Professional Administrator Training

Introduction

Progressing as a Professional Administrator requires you to continually build behavioural, people and professional skills.  This course is designed to give you a better understanding of the skills needed for you to excel in a business environment. 

Programme Objectives

Having completed the programme the participants should be able to;

• Build and improve on existing skills
• Enhance their standing in the business
• Learn to think as a manager – planning, organisation & decision making
• Have the skills to perform to a high level
• Communicate effectively at all levels
• Use methods and tools that make it easier to meet their responsibilities

Method & Approach

This programme will be interactive and practical giving participants a mixture of learning through discussion, exercises, role play and plenty time to practice learnings.

Who should attend?

Administrative professionals, office managers, executive secretaries and other staff wishing to improve their performance and enhance their standing within the business.

COURSE OUTLINE

Building on existing skills

• What is your role?
• Ways to become proactive
• Attitude is everything
• IMPACT at work
• Improved customer service skills
• Making a long term plan to create a great office
• Organizational skills
• Mind Mapping

Personal effectiveness

• Understanding and clarifying purpose, vision and mission
• Setting SMART goals
• Techniques to improve your skills
• Assertiveness at work
• Discuss how you can expand your knowledge of the business
• Change always happens – how to deal with it

Improving communication skills

• Communication skills
• Different styles of communication
• Barriers to communication and solutions
• Discuss ways to improve your confidence
• Keys to relationships
• Understanding different personality types and how to deal with them
• Written communication skills
• Oral communication skills
• Influencing & Persuasion skills

Time management, planning & problem solving

• Effective time management techniques
• Planning methods
• Problem solving techniques
• Decision making tools
• Managing meetings effectively

Developing as a professional

• Motivation
• Professional image
• Leadership skills
• Neuro Linguistic Programming (NLP)
• Emotional Intelligence
• Your Professional Development Plan

 

Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
4. Harga dilampirkan di Brosur Penawaran

Untuk daerah luar Kota Yogyakarta Harga Menyesuaikan.

Hotel Pilihan (Sementara) Bisa Menyesuaikan sesuai Kesepakatan.

1. Hotel Ibis Malioboro, Yogyakarta
2. Hotel Ibis, Solo
3. Hotel Ibis Simpang Lima Semarang
4. Hotel Fave, Balikpapan
5. The Santosa Villa and Resort, Lombok
6. Hotel Nagoya Plaza, Batam
7. Hotel Gino Ferruci, Bandung
8. Hotel Fave Pasar baru Jakarta, Jakarta
9. Hotel Santika Kuta, Bali
10. Hotel Aston, Manado
11. Hotel Santika Pandegiling, Surabaya