Training Achieving Successful Service Excellence for Business

Description

This training programme is aimed to drive service excellence from the top up to the bottom down. Organisational culture then becomes synonymous with excellence.

Unless organisations take the lead in a culture of excellence from top up at every level, consistency in service levels will remain an increasing challenge and the image of the organisation turns for the worst. This workshop aims to transform the organisational culture and the service providers as catalyst of change, innovation and models of excellence.

Objectives

Upon completion of this workshop, participants will be able to;

Have a heightened sense of awareness of the increasing challengers in the modern landscape
Understand the varying customer needs
Delight the customers
Provide exceptional service
Manage customer expectations at every level
Manage stress
Apply winning strategies in managing difficult customers

Who Should Attend

The course is designed for, Managers, Executives, Supervisors, Team Leaders and Staff members of service organisation.

Duration

Two days

Materi

Organisational Culture
Service Professionals
Grooming
Applying Effective Communication’s’
Techniques
New Age Customers
Quality Service – The Differentiator
Levels of Service
Moments of truth
Types of customers
Service Recovery Techniques
Service Recovery Tools
Effective Teams
Managing Cultural Differences

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Training Achieving Successful Service Excellence for Business