Training Challenging Conversations and How to Manage Them

Description

Duration: 1 day.

Is it right for me?

Mainly suitable for people who manage others and have had little exposure to critical or difficult conversations. It is also suitable for managers who conduct performance reviews. This course will help give confidence in delivering the difficult messages as well as setting the direction of critical conversations.

What will I learn?

By the end of this course you will be able to:

Create personal ownership in performance improvement.
Manage the critical performance review conversation.
Commit to the way forward – in partnership.
Give effective feedback.
Deliver bad news and sensitive issues with empathy.
Effectively resolve conflict.
Manage emotion in reactions from both yourself and others.
Face up to difficult decisions.

What will it cover?

Critical Conversations

Identify the sensitive issues that are critical to your business
What makes a critical conversation different from the rest
Avoiding conflict at the key touchpoints
Staying in control of emotions

Developing a High Performance Mindset

Constructing a strategic line of sight for objectives
The link between performance and company/team reputation
The links between motivational objectives and measurable business results
Create personal ownership – the value of walking the talk

Setting objectives to excite and motivate

Shift perceptions of SMART objectives from other people’s agenda to goals you are connected to
Simple tools to help set the goals people want to achieve
Imaginative goal setting so people can see, hear, touch and taste success
Setting goals using SMARTER and PACES

The Power of Feedback

Five-step feedback planner and how to receive in the moment feedback
How we describe specific observable behaviours
Tackling the issue not the person
Practising ‘push and pull’ for feedback conversations

Dealing with Absenteeism and Poor Performance

Exploring the options to tackle absenteeism
Examining the behaviours in and around ‘poor performance’
Assessing individuals from skill and will
Challenging our assumptions – what’s the evidence

Personal Development

Prepare and develop a personal action plan to support your return to the workplace

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Training Challenging Conversations and How to Manage Them