Training Essentials of Excellent Customer Service

Training Essentials of Excellent Customer Service

Training Description

Don’t wait until your company has lost customers to begin making customer service a priority. When you schedule this valuable on-site training course for your organization, your employees will learn practical, hands-on techniques for living out quality customer service every day. After all, achieving customer service excellence is an ongoing process that requires ongoing commitment.

Whether your employees deal with customers face to face or on the telephone, TCI team of experts will custom-tailor a training course that meets your organization’s specific customer service situation—and your employees will begin benefiting immediately from the latest (and best) customer service techniques.

Participants Will Learn

1. How to make every customer feel important
2. How to avoid the mistakes that cause most customer conflicts
3. How to handle angry customers with diplomacy and tact, and how to keep from being intimidated by rude, abrasive customers and how to turn unhappy customers into repeat customers
4. How to master the subtle communication techniques that make the difference between a positive customer relationship and a tense one, including specific words and phrases to use and which ones to avoid
5. How to project a professional, friendly image both in face-to-face customer service situations and on the telephone
6. How to work as part of a customer team—serving the internal customer in order to better serve the external customer
7. How to manage several customers who require attention at the same time
8. How to handles the five most-common customer complaints

Target Audience

1. Customer service representatives
2. Customer service and sales managers
3. Sales professionals
4. Business owners
5. General managers
6. Anyone in your organization who needs to know how to turn customer satisfaction into bottom-line results

Training Material

1. Building customer rapport and good will
2. Handling problems and complaints
3. How to communicate with customers
4. Dealing with difficult customers
5. Projecting a professional image
6. How to be a customer service superstar

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
4. Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.