Training How Administrator Manage The Office Professionally (Administrative and Clerical Skills)
Course Objectives:
• Identify problems and propose solutions to daily problems at work
• Apply communication skills for better rapport at work and also with customers and visitors
• File appropriately in order to get their job more organized
• Manage paperwork effectively for better productivity
• Exhibit leadership skills in order to lead the team appropriately
• Delegated effectively in order to get the job done on time and meticulously
Who Must Attend
Content:
Effective time management
• Golden rules for effecive time management
• Relating to goals and clarifying priorities
• Planning and scheduling for results
• How to identify and avoid time wasters
• Overcoming procrastination and indecision
• Using the time log
• Dealing with deadlines
• Tackling large tasks
• Setting undisturbed time
Problem-Solving Techniques and Decision-making
• Identifying causes of problems at work
• Developing process of work
• Brainstorming, mind-mapping and cause & effect diagram
• Evaluating alternatives
• Implementing the decision
Interpersonal Skills and engagement-Creating the customer’s experience
• Knowing the timing requirements
• Being one step ahead
• Skill of understanding through attentiveness
• Skillful listening
• Obtaining feedback
Developing rapport through magic phrases
• Greetings of new and existing customers
• End with finesse
• Being empathic
• Phrases for beyond customer’s expectations
Handling office administration-Managing paperwork effectively
• Prioritizing smartly according to deadlines
• Handling incoming and outgoing mails
• Identifying and highlighting key issues in memos and letters
• Handling faxes urgently
Importance of record keeping and filing
• Purpose of recording and filing
• Identifying documents for recording and filing
• Consequences of poor recording and filing
• Drawing up proper recording system
• Developing record book
• Proper storage of records
Filing efficiently and effectively
• Filing chronologically, alphabetically or regionally
• Sequencing letters, memos and documents appropriately
• Separating and differentiating copies and original documents
• Bring forward system
• Developing file management checklist
Managing task effectively
• Typing, photostating, mailing and binding
• Developing a daily task schedule
• Developing a job book
• Identifying and dealing with time wasters
• Workable and conducive working table
Developing your potential as a leader- and not just an Administrative assistant
• Understanding styles of leadership
• Task vs relationship oriented
• The three needs as a leader-individual, group and task
• Qualities of a leader
• Management Skills
Delegating effectively
• Understanding what is delegation
• Fears of delegation
• Techniques of delegation
• Monitoring subordinate’s performance
• Benefits of delegation to delegator and delegatee
Methodology
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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :
- Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
- Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
- Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
- Harga dilampirkan di Brosur Penawaran
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Tambahan Informasi :
1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.
2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.
3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!
4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.
5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.
Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.
