Training Managing Front Office Operations

Course Aim

To provide an overview of skills and techniques required to keep the front desk profitable, improve front office operations through e-commerce and internet applications, and manage a symbiotic relationship with front office operations and other departments.

Of Interest to

Those who are interested in front office operations, or pursuing a career in the hospitality industry.

Managing Front Office Operations Course Breakdown

Lesson 1:

The Hospitality Industry; Classifying Hotels; Classifying Guests; Buying Influences on Travelers

Lesson 2:

Organization Missions; Hotel Organization; Front Office Operations

Lesson 3:

The Guest Cycle; Front Office Systems; Front Office Documents; The Front Desk; Telecommunications; Property Management Systems

Lesson 4:

Reservations and Sales; Types of Reservations; Reservation Inquiries; Group Reservations; Reservation Availability; The Reservation Record; Reservation Confirmation/Cancellation; Reservation Reports; Other Reservation Considerations

Lesson 5:

The Registration Process; Creative Registration Options; Selling the Guestroom; Denying Accommodations

Lesson 6:

Front Office Communications; Interdepartmental Communications; Guest Services; Guest Relations

Lesson 7:

Developing the Security Program; Management’s Role in Security; Setting Up the Security Program; Security and the Law

Lesson 8:

Accounting Fundamentals; Creation and Maintenance of Accounts; Tracking Transactions; Internal Control; Settlement of Accounts

Lesson 9:

The Check-Out and Settlement Process; Departure Procedures; Check-Out Options; Unpaid Account Balances; Account Collection; Front Office Records

Lesson 10:

Communicating Room Status; Housekeeping and Maintenance; Identifying Housekeeping’s Responsibilities; Planning the Work of the Housekeeping Department; Supervisor Dilemma

Lesson 11:

Functions of the Front Office Audit; The Front Office Audit Process; System Update; Centralized Front Office Audits

Lesson 12:

Management Functions; Establish Room Rates; Forecasting Room Availability; Budgeting for Operations; Evaluating Front Office Operations; Planning for Disasters

Lesson 13:

The Concept of Revenue Management; Measuring Yield; Elements of Revenue Management; Using Revenue Management; Revenue Management Software

Lesson 14:

Recruiting; Selecting; Hiring; Orienting; Skills training; Staff Scheduling; Staff Motivation

 

Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
4. Harga dilampirkan di Brosur Penawaran

Untuk daerah luar Kota Yogyakarta Harga Menyesuaikan.

Hotel Pilihan (Sementara) Bisa Menyesuaikan sesuai Kesepakatan.

1. Hotel Ibis Malioboro, Yogyakarta
2. Hotel Ibis, Solo
3. Hotel Ibis Simpang Lima Semarang
4. Hotel Fave, Balikpapan
5. The Santosa Villa and Resort, Lombok
6. Hotel Nagoya Plaza, Batam
7. Hotel Gino Ferruci, Bandung
8. Hotel Fave Pasar baru Jakarta, Jakarta
9. Hotel Santika Kuta, Bali
10. Hotel Aston, Manado
11. Hotel Santika Pandegiling, Surabaya

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.