Training The Power of Effective Communication and Interpersonal Skills for Professional

Objectives

By the end of this program, participants will be able to:

Describe the importance of communication and how it affects business results.
Learn how to use communication strategies to enhance self-esteem of employees and motivate them to take on new challenges and manage change effectively.
Acquire the skills on how to ask the right questions to gather information and to check whether your message has been understood.
Create a win-win situation by applying human relationship principles when dealing with customers, staff, colleagues and supervisors.

Target Audience:
Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace; anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work.

Course Outline

D A Y 1

Module 1: The Power Of Communication

What is communication?
What is interpersonal communication?
The four outcomes in any relationship
Challenges to communication
Barriers to communication
Functions of Communication process
Identifying common communication problems at work
Group assignment and de-briefing

Module 2: Seek To Understand & Ask The Right Questions

Define listening
Barriers to listening
Techniques to become an effective listener
Levels of listening :Ignoring, Selective, Pretend, Attentive , Empathic )
Why asking the right question is important for effective oral communication?
5 essential types of questions
Role-play applying all the types of question at work environment
De-briefing

Module 3: Communication Techniques To Sustain And Improve Results

The power of words
4 types of people
Defining words
Neutral words & Action words
Make your words precise, powerful and memorable
Understand human self-esteem
3 communication techniques related to human self esteem
- Maintain and enhance self-esteem
- Listen and respond with empathy
- Ask for help and encourage involvement
Role play practice using 3 communication techniques

D A Y 2

Module 4: Maintaining & Enhancing Relationships at the workplace

Personality vs character
4 types of personality
Taking responsibility for interpersonal relationships
Strengths & weaknesses of each personality
Managing different personalities
Identify your personality profile
4 outcomes of a relationship
How to create win-win situations

Module 5: Conflict Management

Define conflict
Types of conflict
Conflict intervention strategies
Expanding your circle of influence
Increase your deposit to nurture & maintain relationship

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.