Training Efficient Administrative Skills
Introduction
Any role where you support the efficient and effective running of an organisation relies on you having a good set of administration skills and a great attitude.
This course has been designed to provide administrators, assistant administrators, personal assistants, secretaries and anyone else in an administrative support role a set of skills and an attitude so they and operate in an efficient manner.
Programme Objectives
Having completed the programme, participants should be able to:
- Communicate more effectively and with confidence when carrying out their work
- Handle work more effectively and efficiently
- Deal with others effectively minimising situations involving conflict and stress
- Adopt a professional manner when using the telephone
- Have more skills and tips that will enhance their productivity
Method & Approach
The programme is designed to give the participants enhanced learning through use of a variety of activities; individual and group exercises, question and answers opportunities, presentation to each style of participant learning.
The sessions will be interactive and optimise the experiential learning process. Each delegate will leave with a personal development plan on how they will use the learnings.
Who should attend?
Administrators, assistant administrators, secretaries, personal assistants and any other person in an administration/coordinator role who want to be more efficient and effective in their work.
Course Outline
Your Business Environment and Responsibilities at Work
- The organizations purpose and values
- Where your supporting role fits in
- Your attitude to work
- Your learning style
- Current skills, experience and knowledge
- Adaptability and its importance
- Why IMPACT is so important
Organisation and Planning Skills
- Managing your workload – priorities
- The 6 Questions
- Using your Time Effectively – time wasters, procrastination, having a good personal operating system
- Great techniques for planning and organisation
- Organising meetings and events
- Role plays
Communication and Presentation Skills
- Good listening and questioning skills
- Professional Telephone behaviour
- Overcoming Communication Barriers
- Effective email and writing skills
- Assertiveness Skills
- Role plays
Team Working
- Understanding Personalities
- Managing your relationships
- Handling difficult people
- Controlling stress
- Dealing with conflict
- Working within a team
- Emotional Intelligence
Self Development
- Positive approach to development
- Techniques to improve your skills – memory, competencies, organisation
- Confidence and self belief
- Appraisals and feedback
- Your Personal Development Plan
Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :
- Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour.
- Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan).
- Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang.
- Harga dilampirkan di Brosur Penawaran.
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Tambahan Informasi :
1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.
2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.
3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!
4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.
5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.
Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.
