Leadership , Communication, Office Management and Effective Administration Skills

Program Objectives:

By the end of the program, participants will be able to:

• Apply breakthrough leadership and communication techniques to drive business value and become more powerful leaders.
• Implement best practices for influencing peers, managers, subordinates, customers and other stakeholders.
• Effectively handle challenges such delivering unpopular news and increasing team motivation
• Communicate confidently in any environment, from spontaneous “elevator pitches” to high stakes reports and proposals.
• Deliver powerful messages that win hearts and minds and lead rapidly to action.
• Manage a network of working relations
• Communicate effectively
• Manage time for yourself and others
• Manage the performance of admin staff
• Improve written communications
• Manage and present information
• Organise and improve office systems

PARTICIPANT

Chief Officers, Global Heads, Senior Vice Presidents, Vice Presidents, Directors, Managers and Analysts of: ·HR Communications ·Internal Communications ·Compensation & Benefits ·Recruiting ·New Hire Orientation ·Leadership and Employee Development ·HR Business Partners ·Human Resources ·Employee Relations ·Employee Engagement ·Employee Services, Leaders interested in developing superior leadership and communication skills to achieve greater success at all levels of their organization, All administrative personnel and people newly appointed to supervisory roles, along with Secretaries and PA’s within the office environment, who want to build on their skills and knowledge

COURSE OUTLINE

Preparing and Organizing Thoughts and Messages

• Organizing Ideas through Mind Mapping
• Knowing Your Message’s Desired Outcomes
• Tailoring a Message for Your Intended Audience
• Picking the Right Channels for Communicating Your Message
• The Power of the Senses

Earning Credibility as a Leader

• Identifying the Characteristics of a Credible Leader
• Demonstrating Caring, Character and Competence in Challenging Situations
• Establishing Your Credibility Firmly
• Persuading, Negotiating and Influencing Skills

Winning Hearts and Minds of People

• Creating a Logical Train of Thought to Persuade
• Creating a Persuasive Message that Evokes the Right Emotions
• Reframing a Message from Negative to Positive and from Subjective to Objective
• Adjusting Your Message to Accommodate the Audience’s Needs, Wants and Style

Building Consensus, Commitment and Cooperation

• Crafting Messages to Drive or Champion Change
• Identifying Techniques for Building Consensus
• Describing How to Secure Commitment and Cooperation through Change Initiatives

Getting Results in the Face of Resistance

• Managing and Handling Resistance
• Effective Conflict Resolution Styles for Handling Resistance
• The Importance of Emotional Control when Facing Resistance

Trends and Strategies for the Effective Leader and Communicator

• From Social Media to Relationship Management
• Optimizing Social Networks such as Twitter, LinkedIn and Facebook for Higher Visibility
• Effective Communication and Networking on the Web

Competences and Personal Effectiveness

• Programme introduction and objectives
• Action planning
• The ‘competence’ model of skills, behaviours and values
• Emotional and Chronistic Intelligence
• Personal competence review
• Time management constraints – resources, systems, other people and self
• Handling requests and conflicting priorities

Team Working, Communication and Meetings

• Team working and team roles
• Briefing skills – giving, receiving and passing on
• Organising and participating in meetings
• Notes, minutes and follow-up

Managing Working Relationships /Communication Skills/Supervising Admin Staff

• Delegation – giving and receiving
• Coaching and training colleagues and staff – skills of on-job training
• Communication and listening skills – lessons from NLP
• Building rapport
• Developing a network of working relationships – influencing skills
• Assertiveness and conflict
• People problems and problem people
• Helping others perform – case study
• Practical motivation
• Criticism skills

Managing Time/Desk Management and Office Technology/Writing Skills

• Planning and priority setting
• Office layout and ergonomics
• Managing the paper-load and developing paperless systems
• Getting the best from office technology
• Letter writing
• E-mail efficiency and etiquette
• Writing and editing reports
• Proof-reading skills
• Setting up/developing writing layout and style guidelines for the organisation
• Writing & designing presentation slides

Managing Information & Budgets/Improving Customer Service and Systems

• Principles of information management – scheduling, filtering and digesting
• Interpreting and presenting statistical information
• Designing and using graphs
• Designing surveys, presenting findings and interpreting meaning
• Basic concepts of financial management
• Monitoring budgets and variance
• Improving customer service and systems – continuous improvement
• Action planning

TRAINING METHOD

Lecturing, participative discussion, and case study.

INSTRUCTOR TRAINING

Dra. MC Maryati, MM, CHRA / Tim

 

Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
4. Harga dilampirkan di Brosur Penawaran

Untuk daerah luar Kota Yogyakarta Harga Menyesuaikan.

Hotel Pilihan (Sementara) Bisa Menyesuaikan sesuai Kesepakatan.

1. Hotel Ibis Malioboro, Yogyakarta
2. Hotel Ibis, Solo
3. Hotel Ibis Simpang Lima Semarang
4. Hotel Fave, Balikpapan
5. The Santosa Villa and Resort, Lombok
6. Hotel Nagoya Plaza, Batam
7. Hotel Gino Ferruci, Bandung
8. Hotel Fave Pasar baru Jakarta, Jakarta
9. Hotel Santika Kuta, Bali
10. Hotel Aston, Manado
11. Hotel Santika Pandegiling, Surabaya