Achieving Operational Excellence in Multishift Management

Achieving Operational Excellence in Multishift Management

This course will reveal how the world’s most successful companies manage multiple-shift and 24-hour operations to deliver world-class people and process performance. All industries are highly competitive so in order to compete successfully, 24-hour operations must continuously improve to achieve the highest possible standards at all times.

For a facility to operate safely and efficiently 24/7, it is necessary to apply shift working best practices. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. This can result in a significantly increased risk of incidents and operational problems such as reduced throughput, poor communication and increased levels of waste.

What are the Goals?

By the end of this course, participants will be able to:

Recognize and appreciate the issues associated with 24/7 shift operation.
Identify strategies to deal with the issues.
Benchmark your performance against that of world-class facilities & explore alternative shift schedules.
Develop effective Shift Supervisors.
Create an Action Plan for continuous improvement back at work.

Who is this Course for?

This course is suitable to a wide range of professionals but will greatly benefit delegates new to shift working environments, as well as those with many years experience of shift work, from both process and non-process industries, namely:

Plant/operations personnel and managers, shift supervisors and shift team leaders
Personnel interested in Quality and Quality Assurance
Maintenance and Engineering Personnel
Training & Development Personnel
Personnel from Logistics or Network Support Teams
Personnel from Customer Service at any level
HR Personnel and those involved in Staff health and welfare at any level

Training Topics

Understanding the issues associated with shift working

Shift Working Self-Assessment – How does your operation measure up?
Communication
Continuity of operation and Consistency of approach
Benchmarking against world-class operations
Shift-to-shift handover
Fatigue and its consequences and other People issues

Effective Communications, Effective Shift Handover & Continuity of Operation

Deliver effective management communication to all shifts
Improve shift leader-team communications
Develop effective interfaces across shifts
Best practices for effective shift handover and Start of shift meetings
Teamwork
Effective standard operating procedures
Training and developing Shift Teams

Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations

Evolution of the role of supervisor
Training and developing effective supervisors
Benchmarking performance of supervisors
Understanding CI
Workplace organization, 5S and TPS
Management visibility/GEMBA

Dealing with Fatigue, Pros and Cons of Different Shift Systems

The body clock and circadian rhythms
Causes of fatigue & Fatigue Countermeasures
Ergonomics
History of shift working
Alternative Shift Schedules
Analysis of delegates’ shift schedules and issues

Dealing with People Issues on Shift

Managing performance
Dealing with poor performance
Improving Motivation and Counseling
Discipline
Consistency of approach

Kami menerima request waktu, tempat & fasilitas hubungi kami untuk informasi lebih lanjut.

————————————————————————————————————————————————————————

Mobile : (081215875419 / 085643156780)

Email : seminarcenterindonesia@gmail.com / indotciproconsultant@gmail.com

Web: jadwalinformasitraining.com

Catatan :

• Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
• Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum. Register Disini
  
• Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
• Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran