Strategic Crisis Management Training

Strategic Crisis Management Training

This course covers the best practices and the proven way of successfully dealing with a crisis. Delegates will gain tangible results with up-to-date case studies and exercises to reinforce key learning points for immediate implementation at their workplaces. This course will ensure you do not make the same mistakes of those other Crisis Managers.

What Should be in Place Before the Event?

Understanding Crisis Management and how to manage a Crisis
Consider the complete range of risks facing businesses in the 21st century
Crisis Managers – Roles & Responsibilities – manage the issue before it becomes a Crisis
Who else inside and outside the organisation should be involved?
Five deadly Leadership behaviours & Six winning strategies
Understanding ‘denial-curve’ and ‘group-think’ syndromes

OUTLINE TRAINING

Pre-planning, who and what else should be Considered?

Case Studies, why some companies fail and others survive?
Who owns the mitigation process?
Developing and Implementing Emergency Plans
Crisis Management and Communications. Emergency Centre/s
Developing and implementing a Business Continuity Management (BCM) strategy
Business Impact Analysis. Case Study and Workshop

Dealing with a Crisis – the ‘Communications’ Perspective

Command and Control Issues. Operational, Tactical and Strategic
On Scene Crisis Management, essential elements for success
Reputation Management – Managing the Media.
Organising a Press Conference & step by step guidance on how to conduct TV interviews
BP Press Conferences – What went wrong?
Exercise: Crisis Communications Strategy

Incident Management & Aftermath

Alerting and Warning. Case Studies. What can go right and what can go wrong
Corporate Case Study – BP Texas 2005; BP Alaska 2006; BP Gulf of Mexico 2010.
Major Incident Simulation – Role Playing Workshop
Potential Psychological & Welfare problems in Crisis Management
How to improve staff morale and confidence in the process
Questionnaire, are your batteries in good condition?

Essential Post Incident Actions

Exercises: a programme of learning and of validating plans and procedures;
How to get advantageous results from an exercise
Post Incident evaluations, de-briefing skills – managing the de-briefs – hot and cold
Critique report writing, executive summaries and recommendations
Closing the loop. Implementing the recommendations, continuing the process
3 disastrous Case Studies with the same cause, are we learning from others?

Kami menerima request waktu, tempat & fasilitas hubungi kami untuk informasi lebih lanjut.

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Mobile : (081215875419 / 085643156780)

Email : seminarcenterindonesia@gmail.com / indotciproconsultant@gmail.com

Web: jadwalinformasitraining.com

Catatan :

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