Training Developing Assertiveness and Self Confidence at Work

Objective

This seminar will provide practical guidance on how to handle and manage a wide range of workplace situations, so that you can contribute to your organisation’s success with a more confident approach.

Course topics

Handle difficult situations and people more confidently and assertively
Identifying the right social language to ensure your communication is heard
Understand your personal style when dealing with difficult people or situations
Identify the best approach to gain buy-in when dealing with colleagues and senior managers
Deal with criticism, confrontation, anger, negativity and praise effectively and positively
Overcome feelings of apprehension and liaise with colleagues in a more confident and productive manner
Forge more productive working relationships and avoid offending or alienating others

Outline

Understanding and overcoming fear of failure

Identify your personal goals and develop case studies
Understand the origins of fear of failure
Learn how to never again feel intimidated
Avoiding the hidden trap of trying to succeed
The secret to permanently overcoming fear of failure

Listening and hearing

How we can listen without hearing
Recognising the assertive power of skilled listening
Learning the Lesson of the Fist
Using the LEAP model to become a skilled listener
Writing your way to powerful listening

Mini-skills development: Questioning and listening

Recognising and using the right interpersonal language

Analysing the communication styles of others
Avoiding being drawn into emotional arguments
Quickly assessing the emotional states of other people
Assessing your own communication style
Learning how changing one word can ensure you are heard

Tapping the full power of the subconscious mind

How the conscious and subconscious mind control our behaviour
Recognising how we accidently become hypnotised to fail
Re-wiring the brain to become assertive and self confident
The Seven Rules for personal reprogramming
Reprogramming others to overcome negative behaviours
Flushing out negative, self-defeating messages
Building a mental blueprint for success

Managing conflict and anger in the workplace

The definition of a difficult person
Identifying potential sources of conflict
Understanding how anger is generated and sustained
Effortless ways to dissolve worry and anger
The hidden, non-verbal messages of anger
Setting boundaries and managing conflict

Using assertiveness skills to increase your influence

Understanding your ten personal assertiveness rights
How to say ‘No’ in a non-confrontational way
Effectively managing ‘guilt trips’ and ‘emotional blackmail’
Defending your decisions effectively
The non-assertive trick to control assertive people

Dealing with criticism and demands

Using questioning skills to fully understand the criticism and demands
Differentiating between helpful and destructive criticism
How to give or accept criticism positively and without conflict
Responding to and managing aggression and bullying
Encouraging self development by inviting constructive criticism

Confronting and resolving difficult or sensitive issues

Planning the interaction
Avoiding the ‘problem’ trap
Communicating your needs in an assertive but sensitive manner
Getting to the heart of the issue without probing
Ensuring long term buy-in and commitment to a good outcome
Simple tricks to becoming a relaxed public speaker

Your ongoing assertiveness development

Identifying areas for ongoing personal development
Building a communication plan to use with superiors, colleagues, staff, friends and family
Planning where you want to go in life
Establishing your goals and a plan of action for implementation on your return to work

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Training Developing Assertiveness and Self Confidence at Work