EFFECTIVE FRONT OFFICE MANAGEMENT

Frontline staffs are the image maker of organizations. They make or mar the organization through their attitude towards customers either physically or on the telephone. They must be polite and courteous so as to encourage and win customers for the organization.

At the end of the programme, participants will be able:

– Improve their human relations skills

– See themselves as the image makers as well as marketers for the organization

– Develop competencies as effective manager of different persons and situations

– Reception Processes and Procedures

   # Procedures for an Expected and Unexpected Visitors

   # Check –out Process at the Front Desk

– Front Office as a Marketing Office

– Rules of Customer Relations

– Issues of Manners, Cultures and Personal Attitudes

– Managing your Reception Area for Effectiveness

– The Psychology of Queuing

   # Making Waiting Enjoyable

   # Making Waiting Easier

– Telephone Handling and Telephone Manners

– Effective Listening and Questioning Skills

– Managing Difficult Customers/Visitors successfully

– Corporate Dressing and Grooming

– Etiquette

– Proper Conduct in the Work and Social Environment

– Understanding Basic Courtesies

Lectures, group discussion, and case studies.

Receptionists, Telephone Operators and Front Office and Customer Service Executives and officers

Duration: 2 Days

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
4. Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.