WHO SHOULD ATTEND?
- This programme is essential for anyone requiring these essential business skills across a variety of roles across a variety of organisations
- It is also designed to allow a comprehensive and detailed learning experience through the development of skills and techniques over a 10 day period
PROGRAMME OBJECTIVES
By the end of the programme, participants will be able to:
- Determine how to improve the way they communicate with others through a variety of mediums
- Understand how they can enhance the process of knowledge transfer by creating an understanding in others but also by bringing around change in action
- Identify how to make the most of the time they have, ensuring tasks are achieved effectively
- Understand how to demonstrate a change in ‘mindset’ when it comes to having to deal with workloads and other people
- Master communications on a one-to-one basis and in group situations such as meetings, negotiations and presentations
- Build rapport and strengthen their interpersonal relationships and as a result develop their influencing skills
- Work towards mutually satisfactory agreements through professional negotiations leading – where possible – to win/win solutions
- Deliver professional presentations to small and large groups with clarity, persuasiveness and confidence
TRAINING METHODOLOGY
This programme is highly interactive through a variety of experiential learning methods including: discussion, group activities, practice, case studies and review. As well as the required theory, this programme mainly focusses on participants being able to experience and get a sense of what these vital business skills will sound, look and feel like.
PROGRAMME OUTLINE
- The Communication Process – the Sender/Receiver principle
- Identify a variety of Communication Channels
- Barriers to effective Communications and how to overcome them
- Learn how to communicate with just about anyone – understand others’ work personalities
- Vital interpersonal skills to enhance face-to-face communications – it’s about your Words/Music and Dance
- Learn how to engage the thinking brain to develop more Assertive Communications
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- Learn how to communicate with difficult and demanding people
- Manage others rather than them manage you
- Learn how to say ‘no’ more effectively
- Understanding conflict and why it happens
- Learn a variety of conflict resolution styles and use the 4Ps to aid in reaching an agreement
- Understand the stages of team development and how this will aid in ensuring all communications are effective
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- How to run effective meetings – uncover the 3 stages of world class meetings
- Ensure buy-in and participant involvement at meetings
- Learn how to develop more effective written communications
- Determine the 4 point plan for emails and letters
- Discover the 7 steps to effective business writing – it’s about punctuation and grammar
- Establish the difference between editing and proof-reading
- Uncover the essentials to effective report writing
- Understand the key principles of effective planning – the Wheel of Success
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- Determine how to set attainable goals to ensure the best chance of success
- Learn the 3 Principles of effective Time Management
- Learn how to prioritise your workload to aid in planning your tasks effectively
- Discover how to deal with your ’Time Bandits’
- Identify ‘Task Origination’ and how to plan towards achieving success
- Learn the 5 Steps to the art of ‘Delegation’ – it’s not about ‘Allocation’
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- Learn how to get your proposals accepted
- Determine the 8 steps to project success
- Establish problem solving techniques to ensure success every time
- Principles to determine the need for continuous improvement using the WIN/LEARN/CHANGE Model
- Programme Review – Let’s remind, review and reassure
- Let’s plan – action planning for improved Performance and Behavioural outputs
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- Develop the concept of communications to strengthen your communication strategy
- Determine your communication style and learn how to adapt this to a variety of situations
- Understand the concept of NLP and Emotional Intelligence when it comes to communicating with others
- Learn how to bring around change in others or a change to a situation by developing assertive communications
- Understand how strong communication capability can aid in minimising hostility and conflict
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- Understand the definition of Negotiation and the Golden Rules – it’s not a battle!
- Determine the Key Skills of a Negotiator and how they are vital to the Negotiation
- Identify how to prepare for a Negotiation
- Understand the steps to Negotiation Success – it’s about having a structure
- Describe a variety of Buying Skills enabling you to close the deal
- Learn how to deal with difficult negotiators
- Negotiation Skills Practice – experience a Negotiation
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- Presentation preparation, practice and feedback
- The characteristics of effective presentations and presenters
- Demonstrate confidence by managing nerves rather than nerves managing you – it’s about having self-belief
- The 5P’s to professional presentations
- Master your Super Start, Marvellous Middle and Fantastic Finish
- Creating notes and using cue cards
- Developing industry standard visual aids – the Golden Rules
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- Learn how to create impact through Passion, Power and Presence
- Understand the power of your performance and how it supports your technical capability
- Discover the world of your Word, your Music and your Dance and how this is vital to your performance when delivering presentations
- Managing the audience members and Q & A etiquette
- Understand the variety of room layouts to maximise the presentation experience
- Presentation preparation, practice and feedback
- The art of public speaking – what you need to consider every time
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- Learn how to deliver team presentations
- The advantages and disadvantages of team presentations
- Discover how to present a proposal through a presentation
- Presentation preparation – make a proposal through a team presentation
- Receive feedback on your proposal and how the presentation was delivered
- Managing change in others when implementing proposals
- Programme review and action planning
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Tambahan Informasi :
1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.
2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.
3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!
4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.
5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.
Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.
