Balanced Scorecard for Strategic Transformation of Business

Introduction

The Balanced Scorecard is both attractive and deceptive in its simplicity. The four perspectives of Financials, Customer, Internal Processes and Learning & Growth provides a structured framework to identify and measure performance.

But it is successful deployment requires a deeper understanding of the nuances and underlying complexities that derail many implementation plans. Get an in-depth understanding of the Balanced Scorecard to help you successfully navigate the delicate path to effective implementation of the concepts by attending our two-day training programme.

Our programmes are facilitated by experienced senior consultants with many years of implementing learning and organisation development strategies across multiple industries.

Objectives

Upon completion of this workshop, participants will be able to;

• Understand the four perspectives of the Balanced Scorecard, i.e.
  • The Financial Performance perspective for financial stewardship
  • The Internal Business Process perspective for organisation efficiency
  • The Learning and Growth perspective to drive continuous learning and innovation
• Learn to use the Balanced Scorecard Framework to establish a holistic set of KPI’s for organisation development to be mission and vision driven, not just financial driven.
• Learn how Strategy Maps can be used to tell a story of how value is created throughout the organisation
• Learn to overcome common derailers of a successful Balanced Scorecard implementation

Target Audience

• General Managers, Directors, Head of Business Units
• Human Resource Leaders
• Learning and Organisation Development Leaders
• Senior Leadership Teams
• Key Personnel involved in performance measurement

Duration

Two days

Outline

• Background to Performance Management and the Balanced Scorecard
• Developing the Balanced Scorecard
  • The Four Perspectives
• Connecting the Four Perspectives
  • The Strategy Map
• Operationalising the Four Perspectives
  • Expanding the Strategy Map
  • From Strategic Themes to Operational Initiatives
• Case Study Review
  • Learning and Benchmarking how others do it
• Bringing the Balanced Scorecard to Life
  • Building a Balanced Scorecard for your Company
• Communication and Stakeholder Engagement
• Sustaining a Successful Balanced Scorecard