Business Process Mapping

Description

This insightful course will enable you to document, understand and improve your organisation’s business processes. You will leave the course with the knowledge and confidence to implement business process mapping within your organisation and make significant gains in business performance.

Is it right for me?

Suitable for managers, project leaders and individuals involved in improving the effectiveness of business processes.

What will I learn?

By the end of this course you will be able to:

Make positive improvements to your business processes and profitability.
Examine the effectiveness of current processes.
Have the insight and confidence to map new processes.
Identify process gaps and current processes for improvement.
Apply best practice BPM techniques to your organisation.
Effectively link business processes with strategy.
Demonstrate a practical knowledge of process modelling and charting tools.

Pre-course Activity

To gain maximum benefit, please bring with you examples of either existing processes requiring improvement or areas where new processes need to be implemented. This course requires the completion of a pre-course questionnaire in order that we can ensure that the course focuses on your key issues and needs.

What will it cover?

Understanding The Terms

What is a process?
Key terms in business process mapping

The Stages of Business Process Mapping

The key stages in effective process mapping
‘As is’ and ‘to be’ processes

Mapping a Business Activity

Defining the start, end and purpose of a business activity
Defining the key elements – tasks, decisions, inputs and outputs
Business activity definition forms
Case study part 1
Mapping methods – brown paper analysis
Case study part 2
Using the mapping symbols
Case study part 3

The Detail Behind the Processes

Workshop facilitation skills
Titles and numbering
Recording the key information – tasks, decisions, inputs, outputs, constraints and dependencies
Process definition forms
Case study part 4

Assigning Control and Responsibilities

Working out who does what
Using swim lanes in process maps
Case study part 5

Process Analysis

Identifying problems, bottlenecks and inefficiencies
Case study part 6

Creating ‘to be’ Processes

Reasons for change
Changing processes
Case study part 7

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

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3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Business Process Mapping