Communication & Planning Skills for Administrative Professionals

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Training – Communication & Planning Skills for Administrative Professionals

INTRODUCTION

This highly engaging and motivational seminar is designed to help participants develop a ‘toolkit’ of skills and knowledge so that they can demonstrate capability and talent when it comes to communicating with others and achieving success.

Essentially this seminar aims to enhance Performance and Behavioural outputs within the workplace by:

  • Exploring the world of Effective Communication Skills through a variety of methods
  • Understanding the key components of effective communications and how they need to be considered every time
  • Uncovering the vital essentials to Effective Planning and how to ensure success
  • Realising the importance of managing time, workloads and people rather than them managing you

BENEFITS

  • Managers, Team Members, Administrative Professionals, Secretaries, Personal Assistants

SEMINAR OBJECTIVES

By the end of the seminar participants will be able to:

  • Determine how to improve the way they communicate with others through a variety of mediums
  • Understand how they can enhance the process of knowledge transfer by creating an understanding in others but also by bringing around change in action
  • Identify how to make the most of the time they have, ensuring tasks are achieved effectively
  • Understand how to demonstrate a change in ‘mindset’ when it comes to having to deal with workloads and other people

Course Outline

Communication Essential

  • The Communication Process – the Sender/Receiver principle
  • Identify a variety of Communication Channels
  • Barriers to effective Communications and how to overcome them
  • Learn how to communicate with just about anyone – understand others’ work personalities
  • Vital interpersonal skills to enhance face-to-face communications – it’s about your Words/Music and Dance
  • Learn how to engage the thinking brain to develop more Assertive Communications

Communication Management

  • Learn how to communicate with difficult and demanding people
  • Manage others rather than them manage you
  • Learn how to say ‘no’ more effectively
  • Understanding conflict and why it happens
  • Learn a variety of conflict resolution styles and use the 4Ps to aid in reaching an agreement
  • Understand the stages of team development and how this will aid in ensuring all communications are effective

Communication Alternatives/Planning Essentials

  • How to run effective meetings – uncover the 3 stages of world class meetings
  • Ensure buy-in and participant involvement at meetings
  • Learn how to develop more effective written communications
  • Determine the 4 point plan for emails and letters
  • Discover the 7 steps to effective business writing – it’s about punctuation and grammar
  • Establish the difference between editing and proof-reading
  • Uncover the essentials to effective report writing
  • Understand the key principles of effective planning – the Wheel of Success

Planning Essentials

  • Determine how to set attainable goals to ensure the best chance of success
  • Learn the 3 Principles of effective Time Management
  • Learn how to prioritise your workload to aid in planning your tasks effectively
  • Discover how to deal with your ’Time Bandits’
  • Identify ‘Task Origination’ and how to plan towards achieving success
  • Learn the 5 Steps to the art of ‘Delegation’ – it’s not about ‘Allocation’

Planning Add-Ons

  • Learn how to get your proposals accepted
  • Determine the 8 steps to project success
  • Establish problem solving techniques to ensure success every time
  • Principles to determine the need for continuous improvement using the WIN/LEARN/CHANGE Model
  • Seminar Review – Let’s remind, review and reassure

Investasi dan Fasilitas Training

  • Harga : (dilampirkan dalam Brosur penawaran)
  • Fasilitas : Certificate, Training kits, USB 8 GB, Lunch, Coffe Break, Souvenir, City Tour
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel (berlaku bagi perusahaan yang mengirimkan minimal 2 peserta)
  • Quota minimum Running 2 peserta ( jogja ), 3 Peserta ( Solo, Semarang) Quota minimum Running 3 peserta (Jakarta , Bandung dan Surabaya ) –  ( Untuk Manado, Bali , Batam, Pontianak, Balikpapan dan Lombok Quota minimal 4 peserta)

 

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