Decision Making and Root Cause Analysis

The approach presented in this workshop is a simple and easy-to-use problem solving and decision making process which is explained in a step- by- step fashion.

At the end of the workshop, participants will be able to :

– Define a problem

– Analyse potential causes

– Root cause analysis

– Identify possible solutions

– Select the best solution

– Develop an action plan

– Implement solution and evaluate progress

– How to become more creative problem solver

All Executive Level Staff

Module 1: Introduction To The Problem Solving Process
• Why the need for a systematic problem solving model
• The six-step problem solving model

Module 2: Step One – Define The Problem
• Develop a problem solving statement
• Identify a desired state or ideal goal
• Measurement or test of a good problem statement
• Share Define The Problem Concept through Process Modeling
– Identify Concerns
– Set Priority
– Plan Next Steps
– Plan Involvement
• Participant Practice : On-Job Application
• Integrate Define The Problem Thinking into Daily Works/Projects

Module 3: Step Two – Analyse Potential Causes & Identify The Root Cause
• Identify the potential causes
• Determine the most likely cause
• Identify the true root cause( s)

Problem Analysis(PA) Technique
• Share PA Concept through Process Modeling
– Think Beyond the Fix
– Start up Problem
– Multiple Start up Problem
– Recurring Problem
• Discuss On-Job Application

Module 4: Step Three –  Identify Possible Solutions /Decision Making Process
• Prepare a list of possible solutions
• Determine the best solution

Decision Making The Indonesian Environment
• Share Decision Making  Concept through Process Modeling
– Clarify Purpose
– Evaluate Alternatives
• Participant Practice : Case Practice
• Share Decision Making Concept through Process Modeling
– Assess Risks
– Make Decision
• Participant Practice : Case Practice
• Participant Practice : On-Job Application
• Integrate Decision Making Thinking into Daily Works/Projects

Module 5: Step Four – Select The Best Solution
• How to develop and assign weight to criteria
• How to apply the criteria
• How to decide on the best solution

Module 6: Step Five – Develop An Action Plan
• How to divide the solution into sequential tasks
• Learn to develop contingency plans

Module 7: Step Six – Implementing Solutions And Progress Evaluation
• Data collection  according to the action plan
• Implementing contingency plans

Potential Problem/Opportunity Analysis (PPA/POA)
• Summarise The 2 Days Learning
– Identify Potential Problems
– Identify Likely Causes
– Take Preventive Actions
– Plan Contingent Actions and Triggers
• Participant Practice : On-Job Application

This program will be conducted in a highly interactive manner by way of case studies, lectures, discussions and presentation by participants.