Maintenance Contracting and Outsourcing

Course Description

This course produces better practice guides as part of its integrated audit approach, which includes providing information support services to audit responsible.

This course is a better practice to deal with key aspects of the control structures of entities – an integral part of good corporate governance.

It deals with Maintenance & Operation Contract Management within a risk framework, specifically dealing with day-to-day contract management matters. The primary focus is on achieving required results and value for money.

Course Objective

• A large amount of information and better practice guidance has been issued on the topic of contracting, predominantly focused on the front-end of the contract process, that is, those stages leading to signing the contract.
• This better practice course contains research and experiences of better practices in the Maintenance & Operation Contract Management. It places considerable emphasis on achieving an appropriate contract relationship to best manage risk in each situation.
• Users take the ideas in this better practice course and adapt them appropriately to suit the needs of their particular organization and the risks, nature and complexity of individual contracts.
• This course provides a basis on which administrative processes may be considered against a well-designed risk management framework that encourages a focus on outcomes and results.

Who Should attend?

• Those involved in setting up or negotiating contracts
• Those involved in managing the contracts or commercial function
• Purchasing officers
• Project managers
• Technical or scientific specialists with a concern for effectively managing

Course Outline

Introduction

The focus of the Course
This Course in the context of the Contract Management Lifecycle
This Course in the context of Contract Relationships

Part 1 Risk management and Maintenance & Operation contracts
Step one: Establish context – Step two: Assess risks – Risk identification – Risk analysis – Risk treatment design – Step three: implement treatments – Step four: monitor and review – Step five: impact of risk on relationships – Step six: the application of risk to contract management

Part 2 Maintenance & Operation Contract management

Part 2.1 Transition (Implementation)
Introduction – Objectives – Outputs – Announcing the decision – Establishing the contract relationship – Developing the transition strategy – Preparing the resource plan – The contract manager – Post transition review

Part 2.2 Ongoing management of the Maintenance & Operation contract
Introduction – Objectives – Outputs – Developing service level agreements – Performance based contracts – Escalation and savings – Performance Measurement System (PMS) – Measurement and monitoring – Benchmarking and continuous improvement – Standards – Defining quality – Measures of service quality and satisfaction – Targets – Problem solving – Performance reporting – Day-to-day ongoing Maintenance & Operation management matters – Documentation – Information systems – Issue resolution – Variations – Payment processes – Possible effects of dissatisfaction with the delivery

Part 2.3 Maintenance & Operation Contract succession
Introduction – Objectives – Outputs – Evaluation – Style and types of relationships -Traditional relationships – Cooperative relationships – Partnering relationships – Alliance relationships – Constraints in relationship application – Pricing structures – Deciding on the most appropriate pricing structure – Succession plan

 

Part 3 Types of contracts and model agreements

Contract type’s accordance

Allocation of risk for the costs of producing services or products

Profit incentive offered for achieving or exceeding specific standards or goals.

Widely used contracting mechanisms

Fixed-Price Contracts

Cost-Reimbursement Contracts

Indefinite-Delivery Contracts

Time-and-Materials Contracts

Investasi dan Fasilitas

• Harga : Please Call (dilampirkan dalam Brosur penawaran)
• Fasilitas : Certificate, Training kits, USB 8 GB, Lunch, Coffe Break, Souvenir, City Tour
• Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel (berlaku bagi perusahaan yang mengirimkan minimal 2 peserta)
• Quota minimum Running 2 peserta (jogja, Solo, Semarang) Quota minimum Running 3 peserta ( Jakarta & Bandung) –  ( Untuk Manado, Bali , Balikpapan dan Lombok Quota minimal 4 peserta)

 *diluar kota Yogyakarta harga menyesuaikan

Tempat (Tentative):

• Hotel Santika Kuta, Bali
• Hotel Nagoya Plaza, Batam
• Hotel Fave, Balikpapan
• Hotel Aston, Manado
• The Santosa Villas and Resort, Lombok
• Hotel Gino Ferucci, Bandung
• Hotel Santika Pandegiling, Surabaya
• Hotel Fave Pasar baru Jakarta, Jakarta
• Hotel Ibis Solo
• Hotel Ibis Simpang Lima, Semarang
• Hotel Ibis Malioboro, Yogyakarta

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Mobile : (081215875419 / 085643156780)

Email : seminarcenterindonesia@gmail.com / indotciproconsultant@gmail.com

Web: jadwalinformasitraining.com

Catatan :

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