SERVICE EXCELLENCE FOR CALL CENTRE AGENTS COURSE OUTLINE Service Excellence in the Call Centre It’s all about people – customer […]
Tag: informasi seminar 2019
COMMUNICATION INTELLIGENCE
COMMUNICATION INTELLIGENCE INTRODUCTION Communication is the cornerstone of all our interpersonal relationships and the foundation of all areas of effectiveness […]
NEGOTIATING FOR RESULTS
NEGOTIATING FOR RESULTS WHAT THIS COURSE CAN DO FOR YOU… Understanding the need for negotiation skills in business Identifying the […]
PERFECT PRESENTATION SKILLS
PERFECT PRESENTATION SKILLS WHAT THIS COURSE CAN DO FOR YOU… Understanding the characteristics of a good presenter Overcoming the “Fear […]
QUALITY CUSTOMER SERVICE
QUALITY CUSTOMER SERVICE WHAT THIS COURSE CAN DO FOR YOU… Defining good service Adapting a professional approach to clients Communicating […]
PROFESSIONAL SKILLS FOR EXECUTIVE SECRETARIES AND PA’S
PROFESSIONAL SKILLS FOR EXECUTIVE SECRETARIES AND PA’S WHAT THIS COURSE CAN DO FOR YOU… • Develop a highly professional image […]
Supervisory Skills for Team Leaders
Supervisory Skills for Team Leaders WHAT THIS COURSE CAN DO FOR YOU… • To understand the role of a team […]