Training Total Customer Service

Training Total Customer Service

Training Description

The training demonstrates how your organization’s service strategies flow to—or away from—future success. This program will lead your organization to positive choices and behavioral changes that will make Total Customer Service a hallmark of your group or company.

Learning new skills, tactics and approaches through Total Customer Service’s extensive training is guaranteed to deliver group, personal and professional rewards in the form of satisfaction, fulfillment and financial profit.

Participants Will Learn

1. How to speak the language of Total Customer Service—and put word power to work in a powerful way
2. How to make an impact with cross-sell and up-sell opportunities
3. What your customers really expect from you and the organization
4. The real ways customer loyalty is developed
5. How to restore and rebuild broken relationships
6. The team approach to company-wide customer service

Course Material

1. The essential elements of Total Customer Service
2. Uncover and translate the customer expectations present in every contact
3. Speak the language of Total Customer Service
4. Become a master communicator to achieve Total Customer Service
5. Restore and rebuild broken relationships with Total Customer Service
6. Care for yourself and you care for your customers
7. Maximum impact through up-sell and cross-sell opportunities
8. Achieve customer loyalty and repeat business through Total Customer Service
9. The team approach to company-wide Total Customer Service

Target Audience

Customer service providers who want to improve their skills in order to satisfy customers and maximize their long-term value

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
4. Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.