Training Terrific Telephone Skills

Training Terrific Telephone Skills

Training Desctiption

Our expert trainers are customer service call center pros who will provide the critical telephone skills training you simply must have to make an impression that guarantees success. It’s the perfect way to polish the communication techniques of anyone who represents your business.

Participant Will Learn

1. How to gain and maintain control of any telephone call
2. How to deal with difficult callers
3. How to listen effectively and respond efficiently
4. How to screen and transfer calls correctly, And much more!

Target Audience

1. Customer service representatives
2. Customer service and sales managers
3. Sales professionals
4. Business owners
5. General managers
6. Anyone in your organization who needs to know how to turn customer satisfaction into bottom-line results

Material Training

1. Projecting a positive, professional image
2. Dealing with challenging callers
3. “Hi-tech” vs. “Hi-touch”—getting back to the basics
4. Having fun being effective on the phone
5. How to be a telephone superstar

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

1. Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
2. Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
3. Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
4. Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.