Service Level Agreements And IT Contracts
Content
- Implementing SLAs: The SLA project
- Measuring the service: what, where and how to measure
- Managing SLAs
- Creating an SLA
- Format and structure of the SLA
- Effective negotiation and management of IT contracts
- Tendering response and supplier evaluation
- Tactics and behaviour in negotiation
- Managing supplier performance
- How suppliers charge
Who Should Attend
This course is designed for IT managers, all users and customers of IT and telecommunications services wishing to optimise the value of services they receive from their service provider, Hi-tech Service Vendors, ISPs, ASPs, ISVs, NSPs, Software Vendors, Hardware Vendors, Application Integrators and IT Managers new to the purchasing and negotiation of IT services. It will also be beneficial for purchasing, sales/marketing managers, supervisors and staff taking up such appointments for the first time and those who have had little formal training in purchasing and negotiation and wish to consolidate their experience.
Benefits Of Attending
- Gain an in-depth understanding of the strategic value of Service Level Agreements (SLAs)
- Design an SLA format for use in an organisation
- Learn how to ensure vendors supply services that exactly match an organisation’s needs
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Tambahan Informasi :
1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.
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3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!
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Customer Dapat Request Tempat, Waktu, serta Fasilitas Training. Silahkan Hubungi kami untuk Menerima Brosur Penawaran.
