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Advanced Employee Relations

By the end of the program, participants will be able to:

• Define Employee Relations from a legal perspective and link it with the labor law.
• Use the legal and ethical approach in dealing with personal issues of employees.
• Conduct reliable opinion surveys aimed at assessing organizational health.
• Provide tangible support to other HR functions in establishing and implementing a fair performance management culture.
• Implement a recognition system aimed at enhancing employee retention.
• List the main steps in dispute resolutions and use them to protect both employees and the organization.
• Establish a code of conduct and compliance culture in the organization.

Who should attend:

Senior employees in Employee Relations, Human Resources or Personnel and Administration who are directly or indirectly responsible for supporting employees while protecting the organization.

PROGRAM OUTLINE

Understanding Employee Relations (ER)

• The Importance of Knowing the Labor Law
• The Labor Law Definition of Employee Relations
• Employee Rights and Responsibilities
• Accountabilities for Employers and Organizations
• The Importance of Balancing Rights of Both Parties

Managing Personal Issues

• The Definition of a Personal Issue
• Deciding on Counseling Tactics
• The Importance of Drawing the Line between Coaching and Counseling
• Approaches to Counseling
• Providing Counsel without Harming Organizational Interests and Accountabilities
• When to Avoid or Refuse Providing Counsel
• The Responsibilities of ER Counselors

Employee Surveys

• The Difference between Opinion and Morale Surveys
• Approaches to Measuring Morale Surveys
• The Use of Subjective and Objective Data
• The Main Key Performance Indicators in Morale Surveys
• Establishing an Employee Morale Index

Performance Management (PM)

• The Role of ER in Managing Performance
• The Components of a Fair Performance Management System
• Measuring the Tangibles: How to Use Goals and Targets in a PM System
• Measuring the Intangibles: The Role of Competencies and Values in Measuring Performance

Employee Recognition

• The Essentials of a Recognition Program
• Tangible and Intangible Rewards
• Linking Performance with Pay: The Role of ER
• Dealing with Underperformers

Dispute Resolution

• The Definition of a Dispute
• Differences between Disputes, Conflicts and Differences of Opinion
• What the Labor Law Says about Disputes
• The Policy and Procedure for Dispute Resolution
• The Main Steps in Resolving Disputes
• Escalating Disputes: What to Do When Disputes Are Irreconcilable

Codes of Conduct and Compliance

• The Definition of a Code of Conduct
• The Role of ER in Establishing Codes of Conduct
• The Main Sections in a Code of Conduct Manual
• Compliance Issues: The Role of ER

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Mobile : (081215875419 / 085643156780)

Email : seminarcenterindonesia@gmail.com / indotciproconsultant@gmail.com

Web: jadwalinformasitraining.com

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