Training Essential Management Skills for EAs, Senior PAs and Administration Professionals

Description

You will come away with key management techniques that will help you perform your role confidently, whilst maximising your value as an employee by proactively contributing to the overall effectiveness of your department or organisation.

Essential Management Skills for EAs, Senior PAs and Administration Professionals recognises that apart from learning to optimise your own effectiveness and productivity, to be more effective, you need to be able to increase the effectiveness of your team, deal with difficult people, manage conflicts and stress

Course topics

Identifying the critical skills for effective management
Examining the barriers to effective communication
Applying assertiveness techniques that will help you achieve your objectives
Effective time management in a reactive support role
Dealing with difficult people, behaviours and workplace conflict
Setting growth objectives for yourself and your role

Outline

Identifying the Critical Skills for Effective Management

Defining the necessary skills for effective management
What are the main causes of management failure?
Understanding where you should be applying management skills in your role
Applying management skills to improve your overall performance

Developing Effective Communication Skills

Examining the barriers to effective communication
Active listening to improve your comprehension
Using body language to communicate
Saying what you mean
Using paraphrasing to reinforce your message and your understanding of messages
Speaking so others will listen and respect your opinion and knowledge

Developing the Essential Assertiveness Necessary for Today’s Business Climate

What is assertiveness and why is it crucial to success and growth in your role?
Applying assertiveness techniques that will help you achieve your objectives
Understanding the link between confidence and assertiveness and developing both
Assertive communication and behaviour without becoming inflexible or aggressive

Effective Time Management in a Reactive Support Role

Overcoming the time management challenges of a role dependent on the priorities of others
Identifying and eliminating procrastination by understanding when and why you procrastinate
Allowing time for people interaction and meetings while ensuring everything else gets done
Working towards creating a more proactive environment to better juggle your routine and reactive duties
Techniques for coping with a large and growing workload
Ensuring your efforts are directed towards the most critical areas of your job
Applying techniques which will help you prioritise effectively and focus on activities that add most value to the organisation
Switching gears between managing and doing

The Fundamentals of Project Management

What should you consider a ‘project’ requiring project management?
How is project management different from key day-to-day management principles?
Applying proven project management techniques to better manage and complete non-routine duties
Setting project objectives
Building a project plan which focuses on the objectives
Setting a clearly defined and achievable schedule with deadlines and sufficient detail

Managing People for Increased Performance

What makes a good people manager?
Understanding the challenges of effective supervision and people management
Developing an effective people management style that works for you
Building flexibility into your people management skills to get the best from different types of people
Coaching and teaching skills that can save time and frustration on both sides
Effective, painless and fair delegation – assigning tasks to others
Giving and receiving feedback to continually monitor and improve your people management
Managing people when you are only responsible for the result, not the person
How to get and keep control

Dealing With Difficult People, Difficult Behaviours and Workplace Conflict

Avoiding clashes by dealing with situations immediately and effectively
Diffusing difficult situations before they become critical
Overcoming a natural fear of confrontation and conflict
Developing a win/win approach for dealing with difficult people
Objectively identifying the real issues in a conflict
Managing emotions and personality conflicts
Attacking the problem (not the person) with a workable solution
Committing yourself to reaching a resolution with compromise

Dealing Effectively With Stress

Examining the causes of stress and your vulnerability to decreased effectiveness
Reducing the negative effects of stress and accentuating the positive
Spotting the signs of stress in yourself and others
Tips for better stress management

Spotting Opportunities for Growth in Your Role

Knowing your time and skill limits
Dealing with failure and success and accepting responsibility either way
Removing the barriers: identifying the factors that hinder your progress and setting plans to eliminate or circumvent them
Becoming proactive in your role for continuous growth and challenge
Setting growth objectives for yourself and your role

TRAINING METHOD

Presentation, Discussion, Case Study, Evaluation

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Training Essential Management Skills for EAs, Senior PAs and Administration Professionals