Training Masterclass for EAs, PAs and Office Managers

Course Objective

This Masterclass will assist you in identifying methods to build your skills and improve your overall performance in the workplace. You will discover effective communication techniques to handle challenging situations as well as identify and select the appropriate management styles that work for you. At the end of the seminar you will leave with a personal action plan for your continued development and success as a professional administrator.

Course topics

Delegation and decision making for maximum results
Communication, influence skills and interpersonal techniques
Creating co-operative relationships and outstanding teamwork
Dealing with difficult people and situations
Successful techniques for managing your manager
Leadership, teamwork and relationship building

Outline

Delegation and decision making for maximum results
This session will provide participants with the skills needed to delegate more effectively and take advantage of opportunities for increased use of delegation.

Cultivating management thinking in administration roles
Checking your management skills and abilities in your current role
Balancing your ability to delegate while maintaining responsibility
Effective self management and priority/productivity strategies
Dealing with success and failure and accepting responsibility for both
Active listening and successful questioning

Communication, influence and interpersonal techniques
This session will evaluate communication and interpersonal techniques, and the best way to more effectively communicate with those around you.

Identifying how values and beliefs affect communication
Using emotional competence to lift confidence and whole brain thinking
Understanding your communication style
Achieving a personal communication style that acknowledges gender differences
Using positive non-verbal and assertive language techniques
Matching powerful questioning and delivery approaches
Analyse your style: ‘Communication Check Point’
Assertive and confident communication
Influencing skills to motivate others
Giving and receiving constructive feedback with active listening

Creating co-operative relationships and outstanding teamwork
Here, you will learn how to build on your personality and develop a highly professional presence. This practical session will use skills analysed and developed throughout the day.

Getting the job, satisfying the client, surviving the performance review – speak up and be heard!
Analysing problems using logical reasoning and objective decision making strategies
Using creative processes to generate alternative solutions
Dealing with unproductive and inappropriate behaviour styles
Achieving ‘buy-in’ for your suggestions/ideas – building rapport
Managing and working within your team – acknowledging diversity and uniqueness
Managing colleagues and managers to successfully achieve results
Motivating and challenging your colleagues to raise team productivity and learning
Overcoming barriers to superior team performance

Practical exercise: Using a behavioural communication style model to assess team effectiveness and overcome challenges

Dealing with conflict in the workplace
If tense situations are occurring in your workplace, as they do in most, help is at hand! In order to remain effective you must learn to deal with uncomfortable situations in a professional manner. This session will provide you with the tools you need to be an effective communicator and peacemaker.

Spotting conflict in its early stages
Exploring your reactions and understanding the different options open to you
Overcoming your fear of confrontation
Mapping the conflict towards successful solutions
Learning how to express your disagreement with tact and confidence
Applying positive influencing techniques to enhance your work relations

Practical exercise: Exploring the impact of conflict and moving towards win-win solutions

Successful techniques for managing your manager
The ability to manage your manager requires special skills. By learning to work effectively with your manager you will maximise your own success. This insightful session will help you to discover the key to fostering greater co-operation, understanding and more open communication between you and your manager.

Understanding different personality types
Changing your manager’s perception of you to ensure a successful partnership
Applying coaching to clarify your and your manager’s needs
Ensuring you and your manager work in a time efficient manner
Recognising the communication styles of colleagues and managers
Cultivating a trusting relationship between you and your manager
Increasing your productivity with effective manager management

Leadership roles for executive assistants
Moving into leadership demands special skills. You are expected to provide direction and make tough decisions as well as be a coach, mentor and motivator. This session will help you develop the skills every confident leader needs.

Exploring factors for successful leadership roles
Building on your natural talents to find opportunities for role growth
Applying action centred leadership in administration roles
Developing greater self confidence so others will have confidence in you
Identifying and removing obstacles to success
Developing ‘leadership language’ skills to raise your profile
Determining which leadership attributes you already posses

Practical exercise: New generation leadership styles and characteristics

Networking towards growing your role
Doing business today is all about making and valuing the right contacts. Building successful relationships is a direct result of successful preparation prior to networking events.

Now it’s up to you! Extending your sphere of influence
Preparing yourself with a positive mindset approach to take action
Using your personal charisma to establish better relationship
Developing your networking skills to benefit your manager and organisation
Taking control of your administration role with renewed energy and focus
Consolidating your action plans and implementing new strategies

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Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
Harga dilampirkan di Brosur Penawaran

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Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Training Masterclass for EAs, PAs and Office Managers