Training Employee Counselling and Grievance Handling

Introduction

With increasing diversity in the workplace today resulting from employees of different age, nationalities and cultural backgrounds, organisations face additional challenges in people management. One of the greatest challenges that managers and executives who are accountable for employees have to deal with is to manage workplace grievances and when necessary, enforce discipline.

Workplace grievances may occur as a result of workplace conflicts, confusion over job responsibilities or simply when employees feel they are being unfairly treated. When employee grievances are not identified, handled fairly and expeditiously, workplace morale and employee engagement can be adversely affected.

These factors contribute to low productivity and business issues. Employee counselling is an intervention that can help resolve workplace grievances. However, such effort must be complemented by enforcement of discipline when required. For example, this occurs when counselling does not yield positive and expected results and the employee remains recalcitrant. Counselling and grievance handling must be supported by effective enforcement of workplace discipline. Enforcing discipline requires an understanding of the causes of misconduct, the nature of the misconduct and how disciplinary actions can be taken and managed. Managers and executives who are required to enforce employee discipline must also understand the legal implications of how disciplinary actions, like convening boards of inquiry or handling dismissals.

Effective management of grievances and discipline have other implications for organisations. Under unionised environment, unions must be engaged in handling of grievances and discipline to reinforce harmonious management – union relationship. With increasing popularity of social networking, negative publicity of an organisation in relation to employee management can tarnish the organisation’s image and employer branding. In some cases, unresolved employee grievances or mismanagement of terminations can lead to time consuming and even, expensive litigations.

This course provides knowledge on how to conduct employee counselling and grievance handling. In addition, participants learn the legal implications of disciplinary actions that an organisation may take. The course will provide opportunities for participants to horn these skills through case studies, sharing of experiences and role plays under different scenarios. Case studies on best practices will be showcased and highlighted to reinforce learning.

Objectives

Upon completion of this workshop, participants will be able to;

• Acquire skills in managing workplace grievances and identifying their causes
  • Types of grievances
  • Impact of grievances
  • How to identify and manage grievances
• Understand discipline and disciplinary actions
  • The nature of discipline
  • Types of disciplinary actions
  • Counselling for grievances and employee discipline
• Understand the legal implications of managing grievances and enforcing discipline
  • The role of trade unions
  • The importance and role of Boards of Inquiry
  • Documentation and processes for handling grievances and disciplinary actions
• Acquire skills to develop codes of conduct and policies for managing workplace grievance and discipline

Target Audience

Human Resource Managers and Executives, All Levels of Management, Executives and Team Leaders.

Duration

Two days

Curriculum

• Understand Grievances and Identifying their Causes
  • Common Types of Grievances
  • How to Identify Grievances
  • Causes of Workplace Grievance
  • How to Respond and Handle Grievances Effectively
  • Impact of Grievances and Consequences of Mishandling Grievances
• Understand Discipline and Disciplinary Actions
  • The Nature of Discipline and Types of Disciplinary Actions
• Understand Discipline and Disciplinary Actions   (Cont’d)
  • Role of Human Resource and Line Managers in Grievance Handling and Employee Discipline
  • Developing and Managing Progressive Discipline
  • How to Manage Consequences of Unresolved Grievance and Disciplinary Issues
  • Counselling Techniques
• Understand the Legal Implications of Managing Grievances and Enforcing   Discipline
  • Legislation Relating to Dismissals and Terminations
  • The Role of Trade Unions
  • Boards of Inquiry and Process of Inquiry
  • The Importance and Role of Mediation
• Documentation and Processes for Handling Grievances and Disciplinary Actions
  • Tracking and Monitoring Non-Performance and Disciplinary Action
  • Documentation of Grievances and Disciplinary Actions
• Develop Codes of Conduct for Managing Workplace Discipline
  • The Purpose of Codes of Conduct and their Key Elements for Implementation
  • Aligning Organisation’s Codes of Conduct to the Organisation’s Business Requirements
• Developing Policies for Managing Workplace Grievance and Discipline
  • Workplace Diversity, Its Impact on the Management of Workplace Grievance
  • Managing and Influence Positive Workplace Culture to Mitigate Grievances and Promote Engagement
  • Setting up Policies and Procedures to Support Grievance Handling and Disciplinary Actions

Methodologies

A practical approach will be taken with 70% of the course on application and practical sessions with 30% on techniques and concepts. Training comprises a combination of:

• Visually stimulating sessions for bite sized learning
• Group activities and break up discussions
• Case studies, case scenarios and role plays for application
• Practical worksheets

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Mobile : (081215875419 / 085643156780)

Email : seminarcenterindonesia@gmail.com / indotciproconsultant@gmail.com

Web: jadwalinformasitraining.com

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