Training Maintenance Contracting and Outsourcing

This seminar introduces participants to the skills and knowledge areas of Maintenance Contracts & Outsourcing of today, such as:

Understanding Outsourcing considerations
Contracting types, incl. Service Level Agreements
Key Performance Indicators to monitor performance
Developing contracts – the contracting cycle
Negotiating skills
Continuous improvement and performance management: how to evaluate the performance with all parties involved

Objectives

The delegates will:

Understand how to decide rationally what maintenance activities to outsource and what not
Learn the features, functions and benefits of lean maintenance contracts
Understand the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
Learn how to define service levels and monitor the contractor performance
Learn how to develop and negotiate a maintenance contract
Recognize the pitfalls
Understand how to evaluate the delivered performance of all parties involved
Learn how to implement maintenance contract management

Training Methodology

The seminar will be conducted along interactive workshop principles. There will be a variance of lectures, case studies and practical exercises. Experiences from different areas will be discussed. There will be many opportunities for discussion and sharing experiences.

Organisational Impact

The organisation will understand how to outsource maintenance activities in a professional way.
Be able to apply proper maintenance contracts very fast.
Provide instruments to improve maintenance contract management in both short as well as long term
Ensure that you will get the most out of your maintenance contracts
Avoid potential pitfalls regarding developing and managing maintenance contracts
Saving time, money and irritation

Personal Impact

By attending the seminar, participants:

Gain understanding and practical insight of outsourcing and contracting aspects.
Improve level of personal knowledge.
Will be more professional in contracting processes and negotiations.
Work more effectively by applying the right approach.
Add value for themselves
Be able to plan and develop a future career.

Who Should Attend?

All professionals negotiating, managing and verifying maintenance contracts
Teams who have been assigned the responsibility of establishing a maintenance contract will find it extremely useful to attend this course as a unit
Anyone who wishes to update themselves on Maintenance Contracts & Outsourcing

SEMINAR OUTLINE

Outsourcing Considerations

Introduction to program
Introduction delegates
Asset management
The business impact of maintenance
Considerations in outsourcing maintenance – what to outsource and what not?
Activity on asset matrix
Risks involved
Case study: Outsourcing maintenance activities

Maintenance Contracts

Maintenance contract types
Parties involved
The tendering process – modern ways of tendering
Choosing the right contractor
Costing the service
Defining Key Performance Indicators to monitor the performance of all parties involved
Use of Balanced Scorecard with performance contracts
Interactive exercise and examples

Developing the Maintenance Contract

Vendor management
The contracting cycle
Assemble a team
Assess, determine and specify the required service levels
Writing the contract – contents of a maintenance contract
Interactive exercise: review some existing contracts
Implementing contract management – how to make it work (performance management)
Periodic evaluation & improvement

Grounding & Negotiating the Contract

Expectations about availability, reliability and costs
The extensive preventive maintenance schedule – “tricks” of maintenance contractors
The seven steps to develop a risk based maintenance concept
Using the maintenance concept to negotiate more effectively lean maintenance contracts
Negotiating the contract – negotiation ploys
Negotiating the contract – negotiation tactics
Negotiating tips
Interactive exercise and role play regarding negotiating

Final Workshop

Development of a maintenance contract in groups
Defining the requirements and service levels
Develop the offer
Selection criteria
Presenting the bid
Closing the contract
Evaluation of results
Wrap-up

———————————————————————————————————————-

Kami memberikan alternatif Fasilitas atas Investasi anda dalam Program ini, diantaranya :

Sertifikat, Peralatan Training, USB, Souvenir, Lunch, Coffe Break, City Tour
Running minimal 2 Orang (Semarang, Jogja, Solo), Running minimal 3 Orang (Bandung, Jakarta), Running 4 Orang diperuntukan untuk daerah (Bali, Lombok, Manado, Balikpapan)
Kami menyediakan transportasi antar Jemput dari Stasiun/Bandara ke Tempat Pelatihan(Hotel) bagi perusahaan yang Running minim 2 Orang
Harga dilampirkan di Brosur Penawaran

Untuk daerah luar Kota Yogyakarta Harga Menyesuaikan.

Hotel Pilihan (Sementara) Bisa Menyesuaikan sesuai Kesepakatan.

Hotel Ibis Malioboro, Yogyakarta
Hotel Ibis, Solo
Hotel Ibis Simpang Lima Semarang
Hotel Fave, Balikpapan
The Santosa Villa and Resort, Lombok
Hotel Nagoya Plaza, Batam
Hotel Gino Ferruci, Bandung
Hotel Fave Pasar baru Jakarta, Jakarta
Hotel Santika Kuta, Bali
Hotel Aston, Manado
Hotel Santika Pandegiling, Surabaya

______________________________________________________________________________________________________________________

Tambahan Informasi :

1. Silahkan tanyakan ketersediaan Tanggal dan Waktu dari jadwal training terbaru apabila anda tidak menemukan waktu yang sesuai dengan jadwal anda.

2. Training dapat disesuaikan dengan kebutuhan perusahaan jika dalam bentuk In-House Training. Silahkan baca ketentuan In-House Training diwebsite kami atau hubungi kami di Nomer Mobile untuk mendapatkan Fast Respon.

3. Silahkan mengisi Form Request Training di website kami untuk mendapatkan informasi tambahan yang belum ada, atau jika anda ingin menanyakan usulan materi sesuai kebutuhan perusahaan. Hubungi kami lewat email yang tertera atau Register disini!

4. Apabila telah menerima Silabus Training, Customer dapat Request Waktu Training yang diinginkan.

5. Informasi dan Data yang jelas akan memudahkan kami untuk segera merespon permintaan anda.

Training Maintenance Contracting and Outsourcing