Training Supplier Relation Management
Course Objective
Key benefits:
- Highlight factors which are critical to the success of achieving excellent performance through suppliers
- Show how the present current economic climate can be used to lock in a long term advantage
- Significantly improve the performance of suppliers in key areas such as quality, delivery, lead times, innovation and responsiveness
- Provide tools, methodologies and approaches to working with suppliers on performance improvement and joint cost reduction programmes
- Share a number of approaches which have been found to be effective in aligning supplier performance with the needs of customers
- Explain and explore a framework for building effective working relationships with colleagues and with contract staff, suppliers and others
- Describe the ways in which supplier management can be used to provide competitive advantage
Who Should attend?
Directors, managers and staff who are responsible for managing suppliers. This will include:
- Staff in procurement, operations and finance
- Those responsible for managing external service providers in areas such as logistics, IT, facilities management and distribution
- Managers and staff who are responsible for suppliers who provide outsourced services
Course Outline
Course Outline
1 The root cause of failure
- A leading consultancy survey of supplier performance
- Root cause analysis of failure
- Remedies and key lessons
2 Approaches for finding the best supplier
- The criterion based approach
- The “prospectus” tool
- Fool-proofing supplier selection
3 Best practice processes, tools and techniques
- Parallels between managing your own organisation and managing suppliers
- Innovative ideas that are rooted in common sense
- Disciplines, tools and methodologies which guarantee success
4 How world class organisations manage their suppliers
- Managing the “extended enterprise”
- Leading examples from manufacturing, financial services and the public sector
- A case study for course participants to analyse
5 Practical approaches to creating leverage
- The four pillars on which supplier management should be based
- Alternative forms of power
- Supplementing contractual leverage
6 Working without leverage
- Using relationships as a power substitute
- Basing a relationship on something other than a contract
- Rights, remedies and substitutes for leverage
INSTRUCTOR
Patisina ST, M.Eng, / MC Maryati MM, CHRA
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Tambahan Informasi :
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